Assisted in data cleaning and analysis, utilizing Excel to manipulate and organize data for the IT Hardware department.Worked with data sourced from Excel, ensuring data accuracy and consistency.Created insightful Power BI charts to visualize trends and patterns within the IT Hardware department's data.Conducted business analysis at an intermediate level, helping to identify areas for improvement and optimization within the IT department.Analyzed complaints related to IT, including hardware and software issues, and contributed to the resolution of these problems.Conducted surveys using Google Sheets to gather valuable insights and feedback from relevant stakeholders.