Steering key projects at Chargebee, my role as Program Manager I revolves around enhancing customer experiences and fostering retention. With a solid foundation in civil engineering from Savitribai Phule Pune University, my journey led to an MBA from IIM Trichy, where I honed my analytical and communication prowess. The path from Associate Program Manager to my current position was paved with a commitment to collaborative problem-solving and a keen application of data insights. Certified in Tableau and Customer Analytics, I excel in deploying data-driven strategies to deliver measurable value, always with an eye toward continuous learning and team synergy.