Shubham Singh Email & Phone Number

Bengaluru, KA, IN

Hyderabad, Telangana, India

Customer Success Collective is a global collective of customer advocates. This is a place to learn, share, develop, network, and scale with your CS comrades.

Customer Success in Focus seeks to create a vibrant community by offering beneficial tools and occasions that encourage development, cooperation, and education among its participants. Get access to blogs, cheat sheets, eBooks, and more to advance your knowledge of customer success.

A global community of Customer Success professionals who are empowering our CS community with CS insights and advancements in the industry!

A global community of SaaS Professionals from various industries, and I've been learning about the SaaS world, Customer Success, and other passionate SaaS professionals, in addition to networking with them!

The Coaching Corner is a bi-annual, 3-month program that pairs experienced post-sales leaders with operators for 1:1 mentorship. Matches are made based on factors like job function, experience, company size, mentorship goals, and more.

Hyderabad, Telangana, India

• Provide best of breed account management to Tier-1 advertisers and in some cases agencies.
• Leverage data insights to further optimize campaign performance and inform future strategies.
• Work closely with internal stakeholders to resolve technical issues, drive process improvements and as the voice of the customer for our product teams.
• Manage ongoing performance tracking against client objectives while providing campaign insights and reporting.
• Prepare and present client campaign and account reviews that include campaign performance, learning and recommendations.

Cohort based upskilling in Product Led Growth by Industry leaders that covers:- Growth Models & Acquisition- Activation & Retention- Pricing & Monetization

Hyderabad Area, India

• Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention and high levels of customer satisfaction.
• Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team.
• Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals.
• Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them.
• Establish a trusted and strategic advisor relationship to help drive continued value of our products and services.

Hyderabad Area, India

• Performed early detection, prevention and minimization of losses through review of suspect transactions as generated by transaction monitoring system.
• Executed and performed client services which included client calls, transaction processing, inquiry response/research, account maintenance and analyzing customer questions, request and problems.
• Successfully assisted callers and negotiated a mutually agreeable solution by patiently providing alternatives to reconcile the customer's needs with the company's objectives.
• Made outbound calls and responded to inbound calls in order to gather pertinent information in a fast-paced, high-volume call center.
• Analyzed and improved departmental operations and procedures resulting in increased productivity.