Nikhil Kumar Email & Phone Number

New Delhi, Delhi, India

Responsibilities:• Spearheaded a team of account managers, collaborating with cross-functional teams to deliver exceptional client support.• Oversaw key client accounts, fostering and maintaining robust relationships while surpassing revenue targets.• Performed comprehensive research and analysis to devise and present tailored proposals and pricing strategies to clients.• Served as the primary point of contact for clients, guaranteeing timely resolution of issues and fulfillment… Show more Responsibilities:• Spearheaded a team of account managers, collaborating with cross-functional teams to deliver exceptional client support.• Oversaw key client accounts, fostering and maintaining robust relationships while surpassing revenue targets.• Performed comprehensive research and analysis to devise and present tailored proposals and pricing strategies to clients.• Served as the primary point of contact for clients, guaranteeing timely resolution of issues and fulfillment of their needs.• Liaised with internal teams to ensure smooth project execution and delivery of top-quality work.• Offered thought leadership and strategic guidance to clients, enabling them to accomplish their business objectives through effective research and consulting solutions.Achievements:• Effectively managed and expanded key client accounts, boosting revenue by 30% YoY• Devised and executed a new bid management process, leading to increased efficiency and enhanced win rates.• Earned numerous client commendations for exceptional service and project delivery.• Mentored and trained account managers, fostering improved team performance and career growth opportunities for team members. Show less

New Delhi Area, India

• Manage client accounts and projects from start to finish, providing actionable recommendations to support key business objectives.• Exceed client expectations and ensure successful execution of customized quantitative studies, including project costing, questionnaire design, project management, analysis, and report writing• Successfully manage multiple projects simultaneously, proactively anticipating and overcoming challenges while coordinating project task activities with internal… Show more • Manage client accounts and projects from start to finish, providing actionable recommendations to support key business objectives.• Exceed client expectations and ensure successful execution of customized quantitative studies, including project costing, questionnaire design, project management, analysis, and report writing• Successfully manage multiple projects simultaneously, proactively anticipating and overcoming challenges while coordinating project task activities with internal support/operations teams• Assist in developing strong and captivating proposals to meet client needs, based on short research briefs and/or elaborate RFPs• Design questionnaires/focus group screeners/interview guides to meet specific client objectives and synthesize primary and secondary research findings into actionable insights• Provide research, administrative, and operational support to senior staff and perform quality checks on all reports for accuracy and correctness. Show less

New Delhi Area, India

New Delhi Area, India

Designation : Account Executive /Acting Team Lead Role :• Dealing with End client and expanding and leveraging client relationships with focus on creating opportunities and developing incremental company profit through understanding of client objectives.• Consultation during the sales process; estimate follow-up by phone; participation in sales calls and meetings; understanding pipeline of existing opportunities; effective investigating and up-selling and assuring client… Show more Designation : Account Executive /Acting Team Lead Role :• Dealing with End client and expanding and leveraging client relationships with focus on creating opportunities and developing incremental company profit through understanding of client objectives.• Consultation during the sales process; estimate follow-up by phone; participation in sales calls and meetings; understanding pipeline of existing opportunities; effective investigating and up-selling and assuring client satisfaction.• Provide leadership and guidance as an internal and external consultant regarding instantly products and services; project feasibility and execution; and leveraging their experience as a means to expand client relationships.• Focusing on building a better team by empowering the team member with all the relevant skills and Trades of the Job by mentoring them.• Monitoring and Reporting team data to the Management.• Handling Team suggestions and grievances to better assist in formulating new processes to optimize and standardize internal working. Show less

New Delhi Area, India

Designation: Associate Account Executive / Panel Consultant (2nd Sept ’2013--14th April 2015)Role:• Provide pre-sales support by responding in a consultative manner to client questions regarding products, pricing and solutions.• Prepare proposals across all product sets including feasibility and pricing. Deliver quotes to clients.• Reach out to Clients that will possibly become our partners in meeting all completes needed from end client. Leverage the internal pricing tool to… Show more Designation: Associate Account Executive / Panel Consultant (2nd Sept ’2013--14th April 2015)Role:• Provide pre-sales support by responding in a consultative manner to client questions regarding products, pricing and solutions.• Prepare proposals across all product sets including feasibility and pricing. Deliver quotes to clients.• Reach out to Clients that will possibly become our partners in meeting all completes needed from end client. Leverage the internal pricing tool to maximize win rate and profitability.• Engage in knowledge sharing including product pricing and feasibility and coordination across internal functions (sales, delivery, etc.).• Provide timely and accurate response to requests. Maintain and work to increase profitability. Work to increase win rate by providing exceptional quality and feasible solutions. Show less

Noida Area, India

Strategy & Tactical implementation of SEM, Social Media, SEO, Affiliate, Retargeting, Personalization, Media buys, CRM, Mobile, Website Strategy and eCommerceDeveloping programs and material to trigger customers' purchase intent

India

Performed aviation market study for increasing PAX in Italy and promoting ViaMilano productsSuccessfully assisted in formulating and drafting proposal presentation Malpensa Airport representationResponsible for research and identification of RFP’s all across the globe for PR coverage and representation.Performed initial feasibility analysis from sources (like MIDT, CAPA etc.) for proposal.

Patna Area, India

Summer Internship: Improving MIS Feasibility, Data Utilization, and Service DeliveryProject 1: Increasing MIS Feasibility & Data Utilization1. Cross-referenced MIS-MPR data with field visit sample data to identify ambiguities.2. Interviewed stakeholders to understand data integrity and comprehension challenges.3. Compared data with global standards using WHO AthroPlus tool.4. Conducted simulation tests for disaster recovery using MIS.5. Recommended additional parameters… Show more Summer Internship: Improving MIS Feasibility, Data Utilization, and Service DeliveryProject 1: Increasing MIS Feasibility & Data Utilization1. Cross-referenced MIS-MPR data with field visit sample data to identify ambiguities.2. Interviewed stakeholders to understand data integrity and comprehension challenges.3. Compared data with global standards using WHO AthroPlus tool.4. Conducted simulation tests for disaster recovery using MIS.5. Recommended additional parameters in MPR forms for knowledge generation.6. Designed DSS layout for early warning and action systems.Achievements:1. ICDS initiated a new MIS implementation proposal based on findings.2. ICDS updated 65,000 MIS registers with recommended growth indicator parameters.3. Successfully implemented a new graphical progress report for easier understanding.4. Identified and addressed data manipulation issues in specific blocks.Project 2: Improving the Delivery of Services (Health and Undernutrition Parameters)1. Developed a plan to link delivery services for fast, timely service and resource utilization.2. Addressed bottlenecks in the monitoring system and simplified complexity.3. Designed a reward and recognition model for frontline workers.4. Improved distribution and procurement model for effectiveness5. Proposed an expansion model for the DRISTI project to enhance real-time monitoring.6. Recommended changes in district-level hierarchical structure for increased efficiency.Achievements:1. Most recommendations are now in the implementation stage.2. The reward and recognition model were implemented and gained popularity.3. DRISTI expansion model implemented in all ICDS projects, no longer a pilot project.4. Awarded "Best Report for Internship 2012" and acknowledged in ICDS brochure.5. Research work gained global attention and requests for inclusion in other research theses. Show less

Pgd- Global Business Operations, International Business

Bachelor Of Technology (B.Tech.), Computer Science