Nikhil Kumar Email & Phone Number

Melbourne, VIC, AU

Melbourne, Australia

In this entrepreneurial venture, I provide consulting services and solutions for Intelligent Operations of connected infrastructure assets across various industries, including energy and water utilities, telecommunications and smart cities. By leveraging cutting-edge technologies such as Business Process Automation (BPM and RPA), IoT (Internet of Things).

Melbourne, Victoria, Australia

As a leader in the consulting division of a global technology company operating in over 90 countries, I championed future state solutions, enabling large organizations to transform and scale rapidly. I provided strategic counsel to client executives on digital transformations, encompassing strategy and planning, program establishment and governance, new.

Melbourne, Australia

By developing robust enterprise architecture, I drove the digitization of key value chains, including Prospect-to-Order, Order-to-Activate, Request-to-Resolve, and Usage-to-Cash. This encompassed the creation of a comprehensive architecture for new product development, guiding the process from ideation to market delivery. A notable achievement was the.

Melbourne, Australia

I spearheaded the execution of strategic programs to transform customer service assurance processes, ensuring NBN consistently met its regulated performance targets. By implementing continuous improvement methodologies within network and service operations, I established Lean Six Sigma practices and harnessed extensive data analysis to drive efficiency..

Melbourne, Australia

In my leadership role in consulting business development, I led a team in crafting and delivering sales proposals and bid responses for the National Broadband Network (NBN) client. I successfully secured a multi-million dollar Workforce Management Solution bid for the HFC network by guiding the bid team in developing a compelling and innovative solution.

Melbourne, Australia

Established a business consulting practice at Tech Mahindra, overseeing the development of three solution proposals for Telstra’s Simplified Operating Model program: Mobile First application, Big Data Analytics and Telco APIs.

Melbourne, Australia

I oversaw Telstra’s Order-To-Activate operational processes for Enterprise, Government, and Business customers, driving enterprise-wide transformation programs to elevate customer service delivery. Bringing a customer-centric focus to product and service offerings, I developed and executed strategies aimed at enhancing profitability from enterprise.

As the owner of the Service Fulfilment business function, I managed budget oversight, solution delivery, customer experience enhancement and operational performance optimization. I spearheaded the development, implementation and rollout of advanced fulfilment processes through the business integration of new IT systems under the ambit of a 5-year IT.

As a leader of the Network Inventory Management and Network Planning domains at Telstra, I managed a team of domain architects to craft and execute the Network Inventory Transformation Roadmap, overseeing a $250 million budget as part of Telstra’s 5-year IT Transformation program. I pioneered the establishment of Architectural Principles and led a Design.

Master Of Business Administration - Mba, Business-Technology Alignment

Bachelor Of Technology, Civil Engineering

Master Of Science In Civil Engineering, Structural Engineering

Activities and Societies: Phi Kappa Phi