Nikhil Kumar Email and Phone Number
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Nikhil Kumar personal email
A Business Transformation executive with a track record of leading process automation and digital transformation initiatives in complex and changing business environments. Engaging at all levels within an organization, from the C-suite to front-line employees, my expertise lies in crafting the strategic value proposition of digital technologies, establishing strategic roadmaps, directing transformation programs and cultivating high-performance teams. I enjoy managing change, engaging with cross-functional stakeholders, building enterprise-wide collaborations, solving problems and driving smooth transitions to new technologies and processes.My work experience spans across roles in strategy and planning, management consulting, operations management, program delivery, enterprise architecture and software development. I hold an MBA from Melbourne Business School, an MS in Civil Engineering from LSU and a Bachelor of Technology from IIT Delhi.
Telstra Infraco
View- Website:
- infraco.telstra.com.au
- Employees:
- 334
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Portfolio Lead - Fixed Network Sites, Design And Construct, Infraco OperationsTelstra InfracoMelbourne, Vic, Au
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DirectorNadis Consulting Pty Ltd Nov 2017 - PresentMelbourne, AustraliaIn this entrepreneurial venture, I provide consulting services and solutions for Intelligent Operations of connected infrastructure assets across various industries, including energy and water utilities, telecommunications and smart cities. By leveraging cutting-edge technologies such as Business Process Automation (BPM and RPA), IoT (Internet of Things) and AI (Artificial Intelligence), I proposed digital solutions and developed business cases for clients to optimize their operations, enhance efficiency and drive innovation.
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Transformation Director And Consulting Practice LeadTech Mahindra May 2021 - Apr 2023Melbourne, Victoria, AustraliaAs a leader in the consulting division of a global technology company operating in over 90 countries, I championed future state solutions, enabling large organizations to transform and scale rapidly. I provided strategic counsel to client executives on digital transformations, encompassing strategy and planning, program establishment and governance, new product and service launches, process re-engineering and customer service enhancements. I guided teams to develop new technology capabilities and implementation use cases for emerging technologies such as AI/ML, IoT, 5G, Blockchain, and Digital Twins. Additionally, I mentored staff in strategizing and executing technology-enabled business transformation initiatives, fostering a culture of innovation and excellence. -
Principal Architect, B2B Digitization ProgramTelstra Jul 2018 - Dec 2019Melbourne, AustraliaBy developing robust enterprise architecture, I drove the digitization of key value chains, including Prospect-to-Order, Order-to-Activate, Request-to-Resolve, and Usage-to-Cash. This encompassed the creation of a comprehensive architecture for new product development, guiding the process from ideation to market delivery. A notable achievement was the implementation of a modular product and service catalog on the Sigma EPC platform. I also provided strategic guidance and insights to architects across various solution domains, enabling the design of data-driven operations. -
Senior Manager, Planning And Program Management, Network And Service OperationsNbn™ Australia Nov 2015 - Nov 2017Melbourne, AustraliaI spearheaded the execution of strategic programs to transform customer service assurance processes, ensuring NBN consistently met its regulated performance targets. By implementing continuous improvement methodologies within network and service operations, I established Lean Six Sigma practices and harnessed extensive data analysis to drive efficiency. Additionally, I guided the operational teams to implement cutting-edge digital solutions and automate operations at Customer Service Centres and in Field Operations, significantly enhancing productivity and service quality. -
Senior Manager, Communications, Media & TechnologyAccenture Australia Jan 2015 - Nov 2015Melbourne, AustraliaIn my leadership role in consulting business development, I led a team in crafting and delivering sales proposals and bid responses for the National Broadband Network (NBN) client. I successfully secured a multi-million dollar Workforce Management Solution bid for the HFC network by guiding the bid team in developing a compelling and innovative solution proposal for the client. -
Head Of Business ConsultingTech Mahindra Mar 2014 - Dec 2014Melbourne, AustraliaEstablished a business consulting practice at Tech Mahindra, overseeing the development of three solution proposals for Telstra’s Simplified Operating Model program: Mobile First application, Big Data Analytics and Telco APIs.
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General Manager & Program Director – Customer Enablement, Telstra OperationsTelstra Jul 2011 - Nov 2013Melbourne, AustraliaI oversaw Telstra’s Order-To-Activate operational processes for Enterprise, Government, and Business customers, driving enterprise-wide transformation programs to elevate customer service delivery. Bringing a customer-centric focus to product and service offerings, I developed and executed strategies aimed at enhancing profitability from enterprise customers while optimizing operational costs for customer service delivery. Additionally, I fostered a culture of cross-functional collaboration, cultivating dynamic and competent teams to promote a culture of excellence and innovation within my business unit at Telstra.
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General Manager - Fulfilment Process Owner, Telstra OperationsTelstra Sep 2010 - Jul 2011As the owner of the Service Fulfilment business function, I managed budget oversight, solution delivery, customer experience enhancement and operational performance optimization. I spearheaded the development, implementation and rollout of advanced fulfilment processes through the business integration of new IT systems under the ambit of a 5-year IT Transformation program. Additionally, I devised strategic initiatives in collaboration with Telstra Operations Line of Businesses and key business unit contacts to achieve corporate service fulfilment process objectives.
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Domain Manager And Lead Architect, It Architecture Strategy And PlanningTelstra Corporation Apr 2004 - Sep 2010As a leader of the Network Inventory Management and Network Planning domains at Telstra, I managed a team of domain architects to craft and execute the Network Inventory Transformation Roadmap, overseeing a $250 million budget as part of Telstra’s 5-year IT Transformation program. I pioneered the establishment of Architectural Principles and led a Design Authority responsible for governance over IT platform and vendor selection, solution design, system build, testing and implementation activities. Additionally, I led and managed the design and implementation of large-scale, multi-million dollar IT solutions, driving innovation and operational excellence across the organization.
Nikhil Kumar Skills
Nikhil Kumar Education Details
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Business-Technology Alignment -
Civil Engineering -
Structural Engineering
Frequently Asked Questions about Nikhil Kumar
What company does Nikhil Kumar work for?
Nikhil Kumar works for Telstra Infraco
What is Nikhil Kumar's role at the current company?
Nikhil Kumar's current role is Portfolio Lead - Fixed Network Sites, Design and Construct, InfraCo Operations.
What is Nikhil Kumar's email address?
Nikhil Kumar's email address is ni****@****ond.com
What schools did Nikhil Kumar attend?
Nikhil Kumar attended Melbourne Business School, The University Of Melbourne, Indian Institute Of Technology, Delhi, Louisiana State University.
What skills is Nikhil Kumar known for?
Nikhil Kumar has skills like Business Transformation, Operational Support, Business Process Re Engineering, Business Process Management, Requirements Management, Project Delivery, Governance, Sdlc, Stakeholder Management, Program Management, Architecture, It Strategy.
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Nikhil Kumar
Digital Process Transformation Solutions Architect | Pega I Decisioning | Crm | Customer Service | Nlp I BpmAltona North, Vic2rediff.co.in, cognizant.com -
Nikhil Kumar
Final Year Masters Of Mechanical Engineering (With Aerospace)University Of MelbourneGreater Melbourne Area
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