Expertise in providing consulting services to customer for their Digital Transformation journey & Digital Platform Architecture in the domain of Telecom and Government sectors, Banking and Financial Service, Insurance .

Project 1 - As a Lead Business Analyst, leading project through Requirement Grooming Session, performing requirement feasibility through volumetric analysis and existing design impact analysis. Setting up new Sales organization and customer hierarchy at Pega end through integration with SAP Partner function for rolling out to new markets. Liaison with SAP aATP team to streamline integration requirement development to provide Trimmed Order info on Customer PortalPresenting sliced and diced view of Customer Order details on the Pega Portal through transactional data queried from SAP Event Management moduleSetting up Project releases, teams, sprint and managing entire requirement in Pega Agile Studio. Driving Show & Tell session for every SPRINTProject 2 - As a Lead Business Analyst, driving complete process automation of Promotion Order confirmation process for Customer’s retailers across Benelux region on Pega PlatformEnd User training and knowledge artefact preparations

Currently working for UK non-profit making insurance provider to Digitally Transform their claim management process on Pega Infinity Platform. Application features SLA processing, correspondence, exception management and integration with multiple enterprise applications to track various case event and triggers.Successfully executed Project for LATAM region largest film producer and broadcaster to automate and consolidate order information on Pega Robotics & Pega Infinity platform. End-to-end process status tracking, make smart decisions with biz rules, reports and dashboard, integration with multiple enterprise applications for tracking for various event and triggers to deliver seamless experiences to its employee. Successfully executed project with European Telecommunication provider to implement centralized HR process management platform built on Pega 7. Leveraging Pega core module of Case Management, Customer Service and Knowledge Management. Involves integration with legacy back-end systems, omni-channel case handling and process health monitoring KPIs.Successfully executed project on Pega PRPC technology for managing Order to Activation process for Australia’s leading telecommunications company. Involved in Inception, proposal submission, elaboration and construction phase of the project. Successfully executed the roll out of Enterprise Content Management (ECM) platform across different Geographic location (India, NA, APAC, Europe). Built on best practices to offer a structured repository platform by storing business related documents in digital format making it easier to manage & search content.Managing the IT Systems pertaining to HR Performance Management Process to enable the employees be informed about performance management process carried in organization. Involved with Business to change the perception of Performance Management process in the organization from compliance obligation to actively be part of it through concept of Gamification.

- Handling Strategic Corporate Relationship with BSNL by managing their Subscribers Tool Kit (STK) menu "Cellone", White Labeled Service, for South Zone- Conceptualization of new VAS products and service by working in liaison with Content Development, IT Engineering and Operations team in rolling out new VAS services- Involved in defining of IT and functional requirements, process improvement, defining project scope, blue printing, gap analysis, configuration, testing, documentation and deployment by identifying & analyzing business processes- Creating and implementing system test plans, which ensure acceptable quality of the system- Organizing end user testing (UAT) for gathering a formal sign off from the business users for newly developed IT functionality- Responsible for preparation of functional as well as technical documents such as Application workflow and communicating the same to business process owners- Responsible for gathering business requirements and following up with the business process owners for finalizing the scope of the solution and IT development involved in it- Managing the change requests and scheduling the agreed change requests for its release in upcoming product roll outs- Identifying and making recommendations to optimize the business practices and IT system functionality- Documenting the information gathered in the form of “Initial Requirement Gathering”, “Project Scope” and preparing “Gap-Fit Document” to identify the overall effort, time & cost involved in the completion of information technology projects- Training the Key-users and End-users in the use of the business and IT applications by conducting training classes and preparing training manuals- Providing post implementation IT support and ensuring smooth functioning of the application

• Conceptualize & create product & service enhancements to meet customer expectations and keep the product portfolio exciting & ahead of competition. Crafting product evolution roadmap and managing product life cycle and justifying its business potential for products and services likeo Missed Calls Alerts o CallMeNow o Rural Mobile Penetrationo Personal Mobile Data Management for Customer Lock-In Strategy• Managing product budget and product development related key decisions based on risk management and trade off assessments• Achievement of Sales Target in co-ordination with Sales team by creating the need of different wireless product in existing account, bringing on-board new accounts, and addressing the expanding communication need of corporate• Customer Retention by formulating strategies to handle competitor move, soliciting feedback from customers and managing customer escalations• Strengthening Customer relationship by conceptualization, designing & implementation of regular customer communication vehicles such as emailers, newsletters, marketing programs etc. to re-enforce our product brand and address our customers’ customer need• Identifying quantitative and qualitative indicators of customer need and market demand. Communicating it back to product team to align product and process direction with market demand

• Lead a team of four software developers and mentored them for the accomplishment of various project tasks• Onsite, client experience of 6 months at USA which involved understanding the healthcare process involved in medical diagnosis.• Onsite-offshore coordination, requirement gathering and prototype implementation of software medical diagnostic tool• Implemented software for medical diagnostic tools and two-dimensional image viewing software• Implemented various image processing algorithms applied on various images to improve the overall quality of the image

• Responsible for requirement gathering, analysis and design of new enhancements in accordance with existing medical system• Analyzed critical bottlenecks in the performance of existing medical diagnostics tools in terms of time taken, accuracy of result and additional functionalities and suggested changes so as to enhance performance of the system• Implemented software for medical diagnostic tools