Nikhil Kumar Email & Phone Number

Melbourne, Victoria, Australia

Expertise in providing consulting services to customer for their Digital Transformation journey & Digital Platform Architecture in the domain of Telecom and Government sectors, Banking and Financial Service, Insurance.

Hyderabad, Telangana, India

Project 1 - As a Lead Business Analyst, leading project through Requirement Grooming Session, performing requirement feasibility through volumetric analysis and existing design impact analysis. Setting up new Sales organization and customer hierarchy at Pega end through integration with SAP Partner function for rolling out to new markets. Liaison with SAP.

Mumbai Area, India

Currently working for UK non-profit making insurance provider to Digitally Transform their claim management process on Pega Infinity Platform. Application features SLA processing, correspondence, exception management and integration with multiple enterprise applications to track various case event and triggers.Successfully executed Project for LATAM region.

Mumbai Area, India

- Handling Strategic Corporate Relationship with BSNL by managing their Subscribers Tool Kit (STK) menu "Cellone", White Labeled Service, for South Zone- Conceptualization of new VAS products and service by working in liaison with Content Development, IT Engineering and Operations team in rolling out new VAS services- Involved in defining of IT and.

Navi Mumbai

• Conceptualize & create product & service enhancements to meet customer expectations and keep the product portfolio exciting & ahead of competition. Crafting product evolution roadmap and managing product life cycle and.
• Managing product budget and product development related key decisions based on risk management and trade off assessments
• Achievement of Sales Target in co-ordination with Sales team by creating the need of different wireless product in existing account, bringing on-board new accounts, and addressing the expanding communication need of.
• Customer Retention by formulating strategies to handle competitor move, soliciting feedback from customers and managing customer escalations
• Strengthening Customer relationship by conceptualization, designing & implementation of regular customer communication vehicles such as emailers, newsletters, marketing programs etc. to re-enforce our product brand and.
• Identifying quantitative and qualitative indicators of customer need and market demand. Communicating it back to product team to align product and process direction with market demand

Bengaluru Area, India

• Lead a team of four software developers and mentored them for the accomplishment of various project tasks
• Onsite, client experience of 6 months at USA which involved understanding the healthcare process involved in medical diagnosis.
• Onsite-offshore coordination, requirement gathering and prototype implementation of software medical diagnostic tool
• Implemented software for medical diagnostic tools and two-dimensional image viewing software
• Implemented various image processing algorithms applied on various images to improve the overall quality of the image

Mumbai Area, India

• Responsible for requirement gathering, analysis and design of new enhancements in accordance with existing medical system
• Analyzed critical bottlenecks in the performance of existing medical diagnostics tools in terms of time taken, accuracy of result and additional functionalities and suggested changes so as to enhance performance of the.
• Implemented software for medical diagnostic tools

Pgdbm, Information Technology

B.E, Electronics And Communications, 84%

Xiith, Maths And Science

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