Nikhil Garg Email & Phone Number

Gurugram, Haryana, India

 Effectively leading Data Analytics in Policybazaar, Gurgaon, to ensure KPI metrics are met throughout the execution of work.  Led the collection and analysis of customer feedback data identified key areas of improvement; implemented changes that led to 17% increase in customer satisfaction and 10% reduction in customer complaints.  Developed and proposed data-driven strategies to optimize complaint handing process, decrease in the number of query/complaints that further led to save cost.  Functioned as point of contact for product managers, Operations Managers and leadership, focused on timely and successful completion of assigned projects.  Successfully migrated from traditional tools like Zeppelin, Quicksight to PowerBI, Pyspark and Airflow, which resulted in timely refresh of the dashboards. Providing fair and balanced insights into current, emerging and potential issues, trends and opportunities that enhance efficiency and effectiveness of management and the enabling control processes.  Data Analytics; Expert in interprets and evaluates results from data analytic queries, runs regression and correlation analysis, and reports on the results using AWS Athena, Pyspark, PowerBI, AWS Quicksight etc.  Data Extraction; Use Hive and AWS Athena technologies for further analysis and employs data management techniques, such as data cleansing, visualization and insight generation.  Experience with business intelligence tools such as Tableau. Intermediate scripting, statistical and analytical skills, including knowledge of Python, SQL and other related scripting or querying languages.

Noida Area, India

 Designed the KPI metrices and created various dashboards to keep a track on the performance.  Prepared the data framework for the CRM tool after the migration from Salesforce to Freshdesk.  Authored and implemented a Cost-Optimization framework that saved costs by 40%.  Introduced a framework in R&R framework called Stack Rating to analyze individual performances in the Operations Team. Resulting an increase in overall performance.  Developed reports in BI tools to answer business questions.  Coordinated with internal stakeholders and product owners to determine business data reporting and analysis requirements.  Managed a team of analyst. Setting goals, work effort management, upskilling, etc.  Performed other ad hoc analysis and support as required from business stakeholders.  Evaluated suppliers to maintain cost controls and improve operations.  Introduced new methods, practices, and systems to reduce turnaround time and increase customer satisfaction score.

India

Gurgaon, India

* Liable to create reports and dashboards for senior management.* Executed credit analysis for clients and preparing credit report* Synchronized with government departments like MSME etc * Team Management

Noida

Projects : Retail Store Analytics for clients Nike, M&S, Levis, Lotto, Tanishq, Hamleys, Vmart, Dominos etc.• Provided with analytical solutions including footfall, Avg, time spent, Stock movement, Staff movement, Customer behavior and habit, Basket analysis, Loyalty program analysis, Mystery shopping.• Responsible for gathering client's requirements and implementation• Designed and implemented daily, weekly and monthly reports/scorecards/presentations• Curated online dashboards for clients• Robust trend analysis and story telling.

Gurgaon, India

Project : Goibibo.com

Gurgaon, India

Project : Kingfisher Airlines Ltd.

Management Development Program, Pgp Data Science

Master Of Business Administration (M.B.A.), Information Technology Management

Master'S Degree (Yoga), Masters In Yogic Science, A+

Bachelor Of Commerce - Bcom, Computer Application