As a general insurance consultant at Hollard Insurance, I provide technical support and guidance to customers and agents on various insurance products and services. I have successfully handled multiple queries and issues, ensuring customer satisfaction and retention. I have also contributed to the improvement of the company's processes and systems, using my attention to detail and computer skills.In addition to my insurance role, I work as a presenter, sharing my knowledge and expertise in cyber security and cloud computing with various audiences. I have delivered engaging and informative presentations on topics such as data protection, network security, cloud architecture, and virtualization. I have also participated in several conferences and events, networking with other professionals and expanding my learning opportunities. I am passionate about applying my IT skills to different domains and contexts, and I am eager to pursue new challenges and opportunities in the field.