- Designed, optimized, and maintained a new CRM platform for the organization from discovery to post-implementation in conjunction with internal teams and third-party vendors to create a consolidated hub of customer information and provide organization wide analytics-Automated and optimized several key processes using native CRM tools and Power Automate in order to achieve key organizational goals including GDPR compliance, membership retention, and segmented marketing.- Managed projects across various departments using an agile project management structure to ensure on-time completion of key deliverables, continuous improvement of existing functionalities, and cohesive organizational strategy across projects.- Collaborated with various departments to develop a business intelligence strategy for the organization to enhance deliverability of analytics across SfN, ensure compliance with various domestic and international data privacy standards, and develop skills among the staff from the ground up to better achieve data democratization.

(Position Ended Due to Covid-19)• Designed and implemented client facing data visualization dashboards published to PowerBI service in order to provide insights, KPIs and other important metrics to clients.• Improved UX of legacy dashboards through active maintenance and iteration of existing dashboard solutions.• Designed basic ETL flows from MySQL and a variety of cloud-based, web-based, and local data sources in order to effectively aggregate relevant information for analysis using MS PowerQuery.

•Successfully lead the product development of 2 high impact internal applications. Drove user-experience driven development processes with constant goal alignment and empathy for the customer. •Utilized a build, measure, learn, cycle wherever possible to quickly iterate and evaluate the alignment of development work with key goals and customer needs. Managed WIP for development teams with effective balancing of Kanban buckets and backlog management to ensure timely deployment and prioritization of key features. •Facilitated daily standup meetings and built cross-functional SCRUM teams with upper management to ensure appropriate resource capabilities for each project. Coordinated with offshore teams serving as main point of contact and conducted conflict resolution where necessary.

•Delivered a website solution to local restaurant using an Agile SDLC. Enabled key features: enabling online ordering as well as HRM, CRM, and web-based internal reports and analytics for use by management to explore new market segments and gain better control over their internal processes.•Developed website using HTML, CSS, and PHP with a phpMyAdmin, MySQL back-end database. Iterated on many prototypes in order to ensure MVP and maximize user-experience.

•Analyzed past receipt orders at regional and store level in order to forecast a $2M sales opportunity in N. California that was implemented into the inventory plans using the Arthur by JDA inventory planning system.•Created an ad-hoc currency exchange report utilizing external data sources and hourly information retrieval as well as a competitor proximity report using the Google Maps API in order to analyze the potential effect of competitor cannibalization on sales.•Forecasted sales and inventory receipts for the Spring-Fall 2018 Season Crossover. Utilized supply chain metrics in order to estimate inventory needs and demand for current and upcoming seasons.