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Nikhilesh Jha Email & Phone Number
India CRM and Customer Operations
at
Amplifon
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
India CRM and Customer Operations
Location
Delhi, India
Company size
Who is Nikhilesh Jha? Overview
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Quick answer
Nikhilesh Jha is listed as India CRM and Customer Operations at Amplifon, a with 10764 employees, based in Delhi, India. AeroLeads shows a matched LinkedIn profile for Nikhilesh Jha.
Nikhilesh Jha previously worked as Assistant Manager Customer Loyalty Marketing at Lifestyle International Pvt Ltd and Senior Executive Customer Success at Capillary Technologies. Nikhilesh Jha holds Bachelor Of Computer Applications-Bca, Computer Software Engineering from Amity University.
Company email context
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Amplifon
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Profile bio
About Nikhilesh Jha
Results-driven marketing and customer success professional with a proven track record of over 4 years in executing successful offline and online campaigns, driving revenue growth, and fostering customer loyalty for leading organizations. My expertise lies in campaign management, customer loyalty, CRM, and customer success.I excel at managing stakeholders and ensuring exceptional customer experiences throughout the customer journey. With a keen focus on driving contract renewals and maximizing customer lifetime value, I have consistently achieved high levels of customer satisfaction and retention.Leveraging data-driven insights, I optimize campaign performance and develop effective customer loyalty programs that drive engagement, increase customer retention, and generate revenue growth. I am adept at utilizing marketing analytics and metrics to measure campaign effectiveness and make data-backed decisions.My strong background in project and program management enables me to successfully lead cross-functional teams and collaborate with diverse stakeholders. I thrive in fast-paced environments, managing multiple projects simultaneously while maintaining attention to detail and delivering outstanding results.Passionate about enhancing customer satisfaction, I am dedicated to understanding customer needs and delivering tailored solutions that exceed expectations. I continuously stay updated with industry trends and best practices to implement innovative strategies that drive customer success.If you are seeking a highly motivated marketing and customer success professional with a track record of delivering outstanding results and enhancing customer satisfaction, let's connect. I am eager to contribute my skills and drive to the success of forward-thinking organizations
Current workplace
Nikhilesh Jha's current company
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Amplifon
5 roles
Nikhilesh Jha work experience
A career timeline built from the work history available for this profile.
Assistant Manager Customer Loyalty Marketing
Senior Executive Customer Success
• Created and executed multi-channel marketing campaigns (email, SMS, WhatsApp) utilizing coupons and loyalty programs to drive sales for major retailers like Landmark Group (Spar, Lifestyle, Max, Easybuy, Home Centre) and Indian Terrain.• Conducted client onboarding sessions and provided training on our comprehensive marketing/CRM/loyalty management platform, enabling them to effectively execute campaigns and manage customer data and loyalty programs.• Delivered data-driven insights through comprehensive campaign performance reports, allowing clients to optimize their marketing efforts for better performance.• Successfully managed and executed campaigns that directly contributed to a 5% growth in client's incremental revenue.• Assisted in implementing and maintaining client loyalty programs.
Jun 2022 - Dec 2022
Consultant-Customer Success Management
• Managed and implemented strategies to ensure uninterrupted ISP services for retail clients, including the Jubilant Group (Dominos, Dunkin' Donuts, Popeyes), minimizing business disruptions and customer escalations.• Successfully managed stakeholder relationships, reducing problem resolution and project delivery time by 40%.• Collaborated closely with customers and internal teams to mitigate escalations and gather actionable feedback, resulting in improved Net Promoter Scores (NPS).• Created comprehensive performance reports to assess areas for improvement and excellence, providing feedback and solutions for continuous growth.• Developed and executed churn reduction strategies, resulting in a notable 45% decrease in churn through exemplary service delivery and timely renewals.• Identified client needs and requirements in advance, thereby promoting upsell and cross-sell opportunities to bolster customer loyalty.
Jun 2021 - Jun 2022
Consultant Operations And Customer Success
1. Collaborated with cross-functional teams to streamline project development, leading to a 15% reduction in project delivery time. Enhanced client retention by proactively renewing contracts and delivering exceptional customer service, resulting in an 18% reduction in churn rate. 2. Identified opportunities to optimize the client lifecycle, recommending data-driven solutions for increased upsell and cross-sell opportunities.3. Managed stakeholder relationships, ensuring prompt resolution of client feedback and issues for enhanced product development.
May 2019 - May 2021
Team & coworkers
Colleagues at Amplifon
Other employees you can reach at amplifon.com. View company contacts for 10764 employees →
RB
Roberta Blasio
Colleague at AmplifonMilan, Lombardy, Italy
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SP
Sreelekshmi Prasad
Colleague at AmplifonKerala, India
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SA
Sara Ambri
Colleague at AmplifonMilan, Lombardy, Italy
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TG
Torre Gianluigi
Colleague at AmplifonGenoa, Liguria, Italy
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IK
Irene Kelly
Colleague at AmplifonMinneapolis, Minnesota, United States
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LP
Lucia Piccarisi
Colleague at AmplifonMilan, Lombardy, Italy
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CP
Cheryl Perisic
Colleague at AmplifonMinneapolis, Minnesota, United States
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LD
Lydia D
Colleague at AmplifonFrance
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KM
Katharina Meier
Colleague at AmplifonGreater Hamburg Area, Germany
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TV
Tamara Vervloet
Colleague at AmplifonAntwerp Metropolitan Area, Belgium
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Roberta Blasio
Colleague at AmplifonMilan, Lombardy, Italy
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SP
Sreelekshmi Prasad
Colleague at AmplifonKerala, India
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SA
Sara Ambri
Colleague at AmplifonMilan, Lombardy, Italy
View →
TG
Torre Gianluigi
Colleague at AmplifonGenoa, Liguria, Italy
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IK
Irene Kelly
Colleague at AmplifonMinneapolis, Minnesota, United States
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LP
Lucia Piccarisi
Colleague at AmplifonMilan, Lombardy, Italy
View →
CP
Cheryl Perisic
Colleague at AmplifonMinneapolis, Minnesota, United States
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LD
Lydia D
Colleague at AmplifonFrance
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KM
Katharina Meier
Colleague at AmplifonGreater Hamburg Area, Germany
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TV
Tamara Vervloet
Colleague at AmplifonAntwerp Metropolitan Area, Belgium
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2 education records
Nikhilesh Jha education
Bachelor Of Computer Applications-Bca, Computer Software Engineering
Master Of Business Administration - Mba, Marketing & Sales
FAQ
Frequently asked questions about Nikhilesh Jha
Quick answers generated from the profile data available on this page.
What company does Nikhilesh Jha work for?
Nikhilesh Jha works for Amplifon.
What is Nikhilesh Jha's role at Amplifon?
Nikhilesh Jha is listed as India CRM and Customer Operations at Amplifon.
Where is Nikhilesh Jha based?
Nikhilesh Jha is based in Delhi, India while working with Amplifon.
What companies has Nikhilesh Jha worked for?
Nikhilesh Jha has worked for Amplifon, Lifestyle International Pvt Ltd, Capillary Technologies, Tata Communications, and Liberin Technologies.
Who are Nikhilesh Jha's colleagues at Amplifon?
Nikhilesh Jha's colleagues at Amplifon include Roberta Blasio, Sreelekshmi Prasad, Sara Ambri, Torre Gianluigi, and Irene Kelly.
How can I contact Nikhilesh Jha?
You can use AeroLeads to view verified contact signals for Nikhilesh Jha at Amplifon, including work email, phone, and LinkedIn data when available.
What schools did Nikhilesh Jha attend?
Nikhilesh Jha holds Bachelor Of Computer Applications-Bca, Computer Software Engineering from Amity University.
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