Nikhil Kodilkar Email & Phone Number

Alpharetta, GA, US

Georgia, United States

Georgia, United States

Alpharetta, GA

Currently focusing on Security Programs & Projects related to: + Security operations center(SOC) tools & maturity + Implementing Advanced Threat Protection (ATP) across enterprise + Next generation firewalls across data centers + Single sign-on (OKTA) migrations + Patching Automation (enterprise wide project)

Greater Atlanta Area

• Brought a program back on track, which included Mobile App Development, support & marketing efforts for one brand
• Managed two end-to-end loyalty/rewards App development projects
• Performed various Point of sale (POS) upgrades & integrations
• Helped select an Enterprise wide Learning Management solution
• Managed Program for integrations of third party delivery services (Grubhub, Doordash, et. al) comprising of 5 projects
• Engaged in Company strategy discussion

Greater Atlanta Area

• Brought 3 projects back on track from red
• Migrated 430 call center representatives from GAD to WWE (chat & email with end customer) - Rollout across 4 countries - 25+ stakeholders across - Handling ~1.6MM emails/year & 1.0 MM chats/year
• Rolled out automatic call back functionality for 4900+ toll free numbers across entire IHG - The system handled a volume of 10,300 calls within 48 hours during hurricane Irma - Performed vendor management - Genesys.
• Performed analysis of customer data & subsequently managed the project for customer sentiment analysis
• Created a resource management dashboard for the complete channel (IT – 51 teammates) to enter & track resource allocations & load - Includes both onsite & offshore teams in 4 locations - Teams of BA, QA, DEV.
• Managed launch of a brand-new call center in Dominican Republic (285 capacity) - Project was delivered in a tight deadline; one of the fastest launches of a call center to date in IHG

Greater Atlanta Area

• Took over failing project, re-planned & executed to success. This integration project was turned around & attained a 99% success rate at its completion – won CIO Best PM award (2015)
• Planned & executed a high-risk project, attempted twice previously by other teams. This migration project included 3000+ batch jobs & 80+ databases. An entire LOB depended on success of this project – won CIO Best.
• Salvaged the technical project of a Merger & Acquisition operation with tight legal schedule
• Exceeded expectations, by turning around a project in red & delivering 60% more data to the central repository than was previously expected
• Caught & mitigated major schedule risks to the project, which helped budget forecasting
• Managed all financials (resource allocation, tracking budget forecasts, variances & approvals) for the project – Budget of $3.5MM with 51 stakeholders including BAs, Solutions Architects, System administrators.

Greater Atlanta Area

• Worked within the B2C space & worked with an amazing team for the FACTA & Credit monitoring products on Equifax.com site.Being responsible for the main web application of a company was exciting !
• Designed/coded a monitoring system for the team – which monitored 40+ JVMs & products across US, UK & Canada. This initiative reduced time to recover(TTR) by 40%
• Reduced the number of incidents y/y by 15% by leading a team of eight to stabilize the production environment
• Performed root cause analysis, to stop the base rate of support issues
• Setup new process & streamlined existing ones to increase the speed of fixing support tickets
• Performed extensive root-cause analysis using Oracle SQL, Fatwire, Siebel CRM, memory & thread dumps

Greater Atlanta Area & India

• Started my career as developer & performed the duties of onsite-coordinator, system administrator, configuration manager & application support.Gave me a well rounded experience in the industry.
• Planned & performed the relocation of Dev/QA infrastructure – application servers, web servers, build servers & databases
• Performed all duties of system administrator – from access, OS upgrades to building new servers
• As configuration manager, performed builds, deployments & schedules using ant & maven
• Managed implementation of the first credit report service for UK
• Became the go-to developer for proof of concepts due to proficiency in picking up new languages/technologies

Bachelor Of Engineering, Computer Science

Education record