Nikhil Kodilkar Email & Phone Number

Alpharetta, Ga, Us

Georgia, United States

Georgia, United States

Alpharetta, Ga

Currently focusing on Security Programs & Projects related to: + Security operations center(SOC) tools & maturity + Implementing Advanced Threat Protection (ATP) across enterprise + Next generation firewalls across data centers + Single sign-on (OKTA) migrations + Patching Automation (enterprise wide project)

Greater Atlanta Area

• Brought a program back on track, which included Mobile App Development, support & marketing efforts for one brand • Managed two end-to-end loyalty/rewards App development projects • Performed various Point of sale (POS) upgrades & integrations • Helped select an Enterprise wide Learning Management solution • Managed Program for integrations of third party delivery services (Grubhub, Doordash, et. al) comprising of 5 projects • Engaged in Company strategy discussion • Prioritized projects (projected savings of $450k/year) • Managed a user research project including user selections, interviews & focus groups to derive strategy

Greater Atlanta Area

• Brought 3 projects back on track from red• Migrated 430 call center representatives from GAD to WWE (chat & email with end customer) - Rollout across 4 countries - 25+ stakeholders across - Handling ~1.6MM emails/year & 1.0 MM chats/year• Rolled out automatic call back functionality for 4900+ toll free numbers across entire IHG - The system handled a volume of 10,300 calls within 48 hours during hurricane Irma - Performed vendor management - Genesys (largest customer experience platform)• Performed analysis of customer data & subsequently managed the project for customer sentiment analysis• Created a resource management dashboard for the complete channel (IT – 51 teammates) to enter & track resource allocations & load - Includes both onsite & offshore teams in 4 locations - Teams of BA, QA, DEV, Production support, Program managers & PMs• Managed launch of a brand-new call center in Dominican Republic (285 capacity) - Project was delivered in a tight deadline; one of the fastest launches of a call center to date in IHG• Genesys Technologies currently engaged with: GVP, URS, IS, GAD, ICON servers, WWE & Infomart 8.5• Successfully managed the IT project to launch a new IHG product (launching April 6th, 2018)• Currently upgrading the Genesys reporting platform (Infomart) from 7.6 to 8.5 for the channel (budget $200k) - Includes importing the data into Hadoop, Teradata & creation of the reports• Also, currently managing a major initiative for assessing/correcting & reworking the reporting for the entire channel (budget $593k)

Greater Atlanta Area

• Took over failing project, re-planned & executed to success. This integration project was turned around & attained a 99% success rate at its completion – won CIO Best PM award (2015)• Planned & executed a high-risk project, attempted twice previously by other teams. This migration project included 3000+ batch jobs & 80+ databases. An entire LOB depended on success of this project – won CIO Best project award (2012)• Salvaged the technical project of a Merger & Acquisition operation with tight legal schedule• Exceeded expectations, by turning around a project in red & delivering 60% more data to the central repository than was previously expected• Caught & mitigated major schedule risks to the project, which helped budget forecasting• Managed all financials (resource allocation, tracking budget forecasts, variances & approvals) for the project – Budget of $3.5MM with 51 stakeholders including BAs, Solutions Architects, System administrators, Business sponsors, LOB SMEs & developers in a matrix environment• Drove technology road map sessions with Enterprise architects using insights from a management consultancy firm• Delivered projects within tight timelines with a legal deadline• Performed Vendor Management - Managed technical integration of 11 vendor applications into the Salesforce UI• Managed deployment of Salesforce across 1197 advisor machines• Performed detailed impact analysis with cross work stream. The final scope included impact on 38 financial applications, 80+ databases & 3000+ ETL jobs• During the project optimized/automated processes and saved $131,700 for the bank• In previous projects - managed projects from $335k to $5MM budget, with 11 to 70 stakeholders

Greater Atlanta Area

Worked within the B2C space & worked with an amazing team for the FACTA & Credit monitoring products on Equifax.com site.Being responsible for the main web application of a company was exciting !• Designed/coded a monitoring system for the team – which monitored 40+ JVMs & products across US, UK & Canada. This initiative reduced time to recover(TTR) by 40%• Reduced the number of incidents y/y by 15% by leading a team of eight to stabilize the production environment• Performed root cause analysis, to stop the base rate of support issues• Setup new process & streamlined existing ones to increase the speed of fixing support tickets• Performed extensive root-cause analysis using Oracle SQL, Fatwire, Siebel CRM, memory & thread dumps• Planned & managed infrastructure upgrade of Oracle 10G, Webshpere, Sun application Servers & Cisco/F5 switches• Performed incident management & managed the CPQ (cost of poor quality) metrics for the entire B2C segment of Equifax

Greater Atlanta Area & India

Started my career as developer & performed the duties of onsite-coordinator, system administrator, configuration manager & application support.Gave me a well rounded experience in the industry.• Planned & performed the relocation of Dev/QA infrastructure – application servers, web servers, build servers & databases• Performed all duties of system administrator – from access, OS upgrades to building new servers• As configuration manager, performed builds, deployments & schedules using ant & maven• Managed implementation of the first credit report service for UK• Became the go-to developer for proof of concepts due to proficiency in picking up new languages/technologies• Created a JavaScript text editor module to specifically work for IE 6• Ate, slept & dreamed in Java & J2EE :)

Bachelor Of Engineering, Computer Science

Education record