Nikhil Mutgi Email & Phone Number

Bengaluru, Karnataka, India

Develop and drive the strategic direction of the consulting practice in alignment with industry trends and client needs.Lead and manage client engagements focusing on service management, project management, program management, and gamification for improved customer experience.Spearhead the integration of sustainable practices into digital transformation.

Bengaluru Area, India

Function as advisor to the business accountable management of the unit, in all CSR-related issues including defining and actioning a company's social responsibility strategyRendered support to bootstrap companies in planning and implementing business strategies including managing the initial decision-making process. Coordinated with the teams across the.

Bengaluru Area, India

Coordinated with the management and SME to identify the learning objectives, content development, and delivery of proposed trainingsFocused on strategy, development and quality of IT Service Management and the company’s service delivery capability. Deployed ServiceNow tool to customers based on business requirement to facilitate business needsCoordinated.

Bengaluru Area, India

Consulting:Lead process improvement / standardization efforts.Ensure the ongoing service delivery and support meet agreed customer requirements.Develop strategies and plans to assess impacts and potential risks of solution alternatives, and to identify solution component sharing and opportunities for re-use.Suggest areas for improvement in internal.

Bangalore

Problem ManagementResponsible for RCA quality and communicating with clients and stake holders on the end results.Managing root cause analysis between technical teams.Coordinating with Incident Management, Change Management and different technical teams.Mentoring a team of Problem Analysts.Carry out pro-active problem prevention, conducting detailed trend.

Bangalore

Designated as Problem Manager in January 2011Deciding on service level agreements both operationally and for contracted services.Ensuring that quality services are delivered with regard to the agreed SLA.Mitigating and solving escalations with urgency and determination.Providing detailed reports as per an agreed schedule (or on request), including.

Bangalore

Worked on Account Provisioning job in creating, deleting or modification of accounts.Worked on Service Request, generated & assigned to various L1 levels of application supportGenerating of password reset of user domain requests. Worked on live mails, Creating IM Tickets and resolve the issues.Handled calls regarding semi-technical issues and helping the.

Hyderabad

Receiving calls from Global customer creating a ticket & assigning it to respective owners to resolve the issue.Documentation of user calling records to be accurate so that issue would be addressed faster & quicker.