Nikhil Pathak Email & Phone Number

More than 19 years of experience in Power Distribution space in varied roles of procurement and sourcing, vendor management, managing key customer accounts and customer relationships, external collaborations, driving Quality Assurance based on Total Quality Management (TQM) philosophy, Protection & Automation including leading the sustainability practice to meet the long term goals.Have been involved in leading procurement efforts to efficiently and effectively enable spend owners such as business units and functional partners to maximize the value they receive from suppliers to meet their objectives. Managed centralized direct / indirect sourcing and procurement efforts, working with the internal stakeholders from initial need identification till final goods / service delivery. Well acquainted with procurement and sourcing strategies to comply with the applicable guidelines enabling the procurement of goods and services in accordance with the golden 6-R rules of Procurement – Right Product, Right Price, Right Time, Right Quantity, Right Quality and from Right Source for complex and high value contracts.Well-versed in various aspects related to managing key customer accounts and ability to create long lasting customer relationships built on solid foundations of transparency, trust, respect, empathy and mutual business benefits.Leading sustainability practice to prepare and implement strategies related to Environment Protection, reducing carbon and water footprint, waste management to achieve long term goals of carbon / water neutrality, zero waste to landfill, reducing Scope 1/2/3 emissions etc.Engaging and collaborating with the start-ups and R&D nature of organizations with the objective to find solutions for long standing problems and thereby create an innovation funnel for the organization to bring improvements in key business matrices.Heading the Quality Assurance function to drive quality across the organization and improve customer experience using the TQM approach by reducing defects through proper Root Cause Analysis, implementing CAPA and horizontal deployment thereby resulting in FTR approach to work.Leading the Technical Services portfolio including Protection and Automation to improve reliability indices and AT&C loss reduction.

Listed skills include Customer Experience, Amr, Sap Srm, Customer Relations, and 23 others.