Nikhil Saajan Email & Phone Number

Bengaluru, KA, IN

Bengaluru, Karnataka, India

- Build healthy relationships with customer’s tech contacts, help them unblock challenges, and turn them into advocates.- Understand merchant queries, analyze them and do hands-on troubleshooting to ensure merchant’s day-to-day technical challenges are resolved in a timely and professional manner.- Have a good understanding of the Razorpay product stack..

Bengaluru, Karnataka, India

- Took ownership of technical support issues and resolved them for Enterprise Customers.- Achieved the highest team revenue with Rs.1.07 Cr, representing 79% of the value of the assigned orders by onboarding and nurturing 20 key Enterprise clients.- Maintained a stellar CSAT score of 5/5 consistently across multiple onboarded clients.- Collaborated with.

Bengaluru, Karnataka, India

- Owned technical support issues through resolution for Enterprise Customers.- Drove implementation and workflow improvements through to resolution by working with customer stakeholders to ensure the appropriate level of support and service was delivered as per customer's business use case and requirements. - Hit 79% of the revenue booked via Sales orders.

Bengaluru, Karnataka, India

- Helped and provided quality support for Exotel's SME, Enterprise, and Priority customer base by providing product advice and guidance, while being compassionate and empathetic to their needs and thinking outside the box to deliver happiness and expectations.- Maintained product expertise across the Exotel product line.- Helped the Sales and Customer.

Kochi, Kerala, India

-Provided support over calls, chats and emails for international clients (US, NZ, AU, South-East Asia).-Delivered product demos, training sessions and implementation sessions.-Resolved technical issues and escalations and handled pricing negotiations.-Proficient in use of tools like Zendesk, HubSpot, Intercom, RingCentral, ClickUp and Office365 apps.-Spoke.