Head Of Operations
CurrentKey Result Areas✮ Spearheading the entire Business promotion along with planning & executing International cargo logistics, material handling by Air and Sea mode, carrier planning & loading✮ Formulating and employing advanced strategies for ensuring smooth transportation of goods throughout country resulting in customer satisfaction✮ Leading the freight rates negotiation with air lines / shipping companies & forwarders for shipments consolidation on behalf of the customers✮ Implementing sufficient measures to administer and gauge the performance of freight forwarders / clearing agents / transporters in terms of cost, quality & delivery norms✮ Administering projects with respect to Cost, Resource Deployment, Time over-runs, Quality Compliance & Manpower planning to ensure on time project completion✮ Suggesting the clients on most suitable methods & routes for transporting goods to overseas & domestic destinations✮ Responsible for special cargo handling like Glass Wares, Sculptures, Exhibition Items, Paintings, Art effects, Households✮ Instrumental in the successful execution of OOG air export shipments of carpets to various European destinations✮ Responsible for very time sensitive air import shipments for media companies like.... Zee Media, IBN7 on PAN India basisShipping✮ Creating process for DDU & DDP shipments covering Air / Ocean import & export, warehousing, distribution and inventory management✮ Following up and worked closely with overseas office, suppliers, air lines / shipping companies & forwarders for timely shipmentsClient Relationship Management✮ Spearheading the customer service operations and ensuring customer satisfaction by accomplishing delivery & service quality parameters✮ Managing a select group of high net worth customers by facilitating exceptional individualized advice to them in terms of product line, thereby accomplishing targeted growth & service norms
