Niki M. Email & Phone Number

Melissa, Tx, Us

Mckinney, Texas

• Developed and maintained robust customer relationships, ensuring unparalleled satisfaction and loyalty.• Achieved a remarkable monthly receivable of $10 million, showcasing adept financial management skills.• Skillfully facilitated collections on past-due invoices, establishing satisfactory arrangements to bring accounts up to date.• Oversaw a diverse portfolio spanning 20+ locations, orchestrating seamless operations and financial excellence.• Spearheaded customer onboarding and training on SaaS apps and ERP software, ensuring clients' proficiency and satisfaction.• Led comprehensive training sessions for new employees, ensuring a profound understanding of account management processes and procedures.• Conducted thorough creditworthiness assessments and periodic reviews, implementing strategies to enhance profitability and diminish account delinquencies.

Montreal, Canada Area

• Actively engage a diverse audience through daily entertainment-related articles and a weekly podcase, showcasing strong communication skills and adept relationship-building.• Collaborate seamlessly with major studios, conducting professional interviews that underscore the ability to establish and maintain positive relationships with key stakeholders.

Mckinney, Texas, United States

• Solely took charge of responding to incoming calls on accounts and billing issues, resolving concerns promptly, and leaving an indelible mark on elevated customer satisfaction.• Single-handedly championed daily operations, providing unparalleled developmental support to the Credit Manager, instrumental in shaping and enforcing credit policies and programs.• Exclusively owned the preparation and maintenance of credit files, guaranteeing the precision of account information, and wielding influence in pivotal decision-making moments.• Led the charge in transforming operations by personally conducting onboarding and training on our SaaS apps and ERP software, elevating efficiency and ensuring users' top-notch competency.

Sherman, Tx

• Cultivated and sustained robust trust-based relationships with key stakeholders, contributing significantly to a positive and enduring customer experience.• Promptly addressed customer inquiries beyond regular hours and strategically implemented office policies for streamlined operations and improved customer interactions.• Assisted with payroll processes and maintained all company documentation, ensuring accuracy and compliance.

Bachelor Of Arts (Ba), English (Concentration In Creative Writing)

Associate'S Degree, General Studies