• Developed and maintained automated test scripts for webapplication using Cypress, Cucumber and Playwright• Manual testing both frontend and backend of the app• Created plugin that wraps a CSV table and displays in Cypress• Actively participating in automation knowledge sharing meetings, proposingnew ideas to improve the tests• Maintain the automated testing platform by refactoring the tests to make themmore readable and stable

• Testing frontend and backend of web applications and internal systems• Preparation and executing of manual tests based on plans and defined priorities• Testing the functionality of products, merchants and business areas, and testing these areas after they are modified• Preparing automated tests in Cypress• Creating and executing test cases• Testing new parts of application and regression testing• Testing API• Part of agile development team (SCRUM)• Invented many autotests in Cypress, created test cases for future autotesting purposes• Teached and mentored new coworkers, participated in recruiting

Provided customer support service to clients over e-mail and phone in 3 languagesMade proactive contact with target customers on a regular basis. Provided support for both target and non-target customer accounts as needed.Updated target accounts about upcoming product releases.Logging cases of target customers for issues, enhancements and defects.Submitted tickets to the engineering teamCreated cases using NetCRM

Promoted from a base level role to the highest customer-facing role within the first 3 monthsManaged call flow and responded to the technical support needs of customers using CRMConsistently reviewed technical documentation and proceduresIdentified and solved technical issues with a variety of diagnostic toolsCommunicated with engineers, prepared documentation, used ticket-systemCommunicated with clients over email and phone

- worked with user’s requests: installation, setting up, fixing computers and office hardware (laptops, displays, printers etc.), OS X, Windows, Office (MS Office) and bank software; - communication, consulting and tech support for internal users over the phone, email, and using additional software (Remote Desktop);