Nikita Crane Email & Phone Number

Vancouver, British Columbia, Canada

Farnborough, England, United Kingdom

• Educating & trained our travel agent partners on our products and destinations• Managing our dedicated agent social media pages posting daily offers, inspirational idea and helping with queries• Running and leading events such as international fam trips, training events, themed focus weeks and more• Contributing to the re-brand of the company with new guides to help agents

Farnborough, England, United Kingdom

• Created quotes & confirmed bookings for direct customers & travel agents• Educated customers & agents on what we offer, upsold extras and assisted with queries• Attended conferences, fam trips and partner events in the UK and overseas

• Assisted qualified teachers in delivering indoor and outdoor activities• Supported children and encouraged them to think and discover for themselves• Actively monitoring children, encouraging a daily routine and communicating with parents

Mission, British Columbia, Canada

• Supervised and cared for two young boys• Organized activities and developed a daily routine with them

Calgary, Alberta, Canada

Main tasks:• Supervising and guiding groups of children of varying ages through outdoor activities and backcountry hiking expeditions for summer camp and outdoor school programs• Organising and facilitating activities for small and large groups• Identifying and responding to group management and individual behavioral issuesAchievements:• Selected two years in a row to facilitate activities for Camp Yoga weekend, which is one of the most successful annual events at camp• Re-hired over multiple seasons due to my positive attitude, enthusiasm and willingness to work hard over long hours

France

Main tasks:• Coordinated a team of 20-30 staff and oversaw the day-to-day running of the château• Executed staff training, monitoring and management• Controlled daily finances and budgets• Minimized money and product wastage through sole management of housekeeping product ordering and stock• Created staff rota and participated in disciplinary proceduresAchievements:• Updated and reorganised the housekeeping schedules that increased guest satisfaction regarding cleanliness and increased staff efficiency• introduced an ‘employee of the month’ scheme to boost staff morale and provide incentive

Le Molay-Littry, Basse-Normandie, France

Main tasks:• Coordinated a team of 20-30 staff and oversaw the day-to-day running of the château• Executed staff training, monitoring and management• Controlled daily finances and budgets• Minimized money and product wastage through sole management of housekeeping product ordering and stockAchievements:• Promoted to Assistant Château Manager for the next season after three months with the company• Created a new General Assistant training guide which improved the training quality and confidence of new staff• Built a strong working relationship with the cleaning supplier that allowed us to get priority deliveries and special prices

Les Menuires

Main tasks:• Delivered high quality customer service behind the bar and at tables whilst remaining calm in a fast-paced environment• Maximized profit having increased sales and generated higher cash takingsAchievements:• Awarded ‘Employee of the Month’ in January 2018• Praised for holding the highest takings and exceeding financial targets at the end of shift on several occasions• Offered opportunities to take a leading position on shift due to my ongoing accomplishments

Le Molay-Littry, Lower Normandy, France

- Restaurant service morning and evening: serving guests, preparation & cleaning- Housekeeping: room service, changeover room cleans & general chateau cleaning - Encouraging students to speak introductory French - Interpreting and translating for schools on site or on trips- Welcome meetings for French groupsMain tasks:• Achieved guest satisfaction through high quality food, beverage and housekeeping services• Encouraged students to speak introductory French and translated/interpreted for schoolsAchievements:• Assisted the Head Housekeeper to monitor housekeeping staff which allowed her to focus on other tasks

Sheffield, United Kingdom

Main tasks:• Transmitted information efficiently to guests through high quality customer service• Managed and balanced daily front desk finances and floats• Handled the day-to-day running of reception and barAchievements:• Fulfilled regular business guests requests which ensured constant positive feedback

Plagne Soleil

Main tasks:• Interacted with guests through high quality customer service in multiple languages• Handled the day-to-day running of reception e.g. completed admin duties, took calls and checked guests in/out• Promoted the sale of services and productsAchievements:• Commended for my high French language skills improvement• Applied my English language skills to enhance the communication between the residence and English-speaking guests, which in turn boosted sales amongst those guests• Residence votes #1 in the area during the internship

Palma De Mallorca

Main tasks:• Negotiated international hotels cancellation fees on bookings• Created, modified and confirmed hotel bookings particularly for VIP clients• Processed no-show bookings and adjusted costs accordinglyAchievements:• Praised for consistently processing no-show bookings efficiently and promptly which strengthened client satisfaction• Succeeded in eliminating cancellation fees on hotel bookings which other colleagues couldn’t

Pinchbeck

Main tasks:• Created products and prepared them for sale• Fulfilled customer orders• Sole-managed the department during shift• Carried out reductions and stock takesAchievements:• Praised for consistently creating high quality products and working quickly but calmly especially during peak times

Pinchbeck And Catcliffe

Main tasks:• Communicated with customers to a high standard including dealing with queries and issues• Handled money• Met and exceeded sales targets whilst promoting new products/servicesAchievements:• Promoted to Cake Shop Assistant where I was given much more responsibility

Ba Hons Languages With Tourism (Spanish And French), Languages & Tourism, First Class Honours

Activities and Societies: Languages SocietyFour year course where I have had the opportunity to spend 18 months abroad; six studying.

Tourisme L3 Anglophone, Tourisme, Admis/Pass - 15.875/20

Study abroad erasmus semester where I studied tourism with languages (Spanish & French).