Nikita Crane Email & Phone Number

Vancouver, British Columbia, Canada

Farnborough, England, United Kingdom

• Educating & trained our travel agent partners on our products and destinations
• Managing our dedicated agent social media pages posting daily offers, inspirational idea and helping with queries
• Running and leading events such as international fam trips, training events, themed focus weeks and more
• Contributing to the re-brand of the company with new guides to help agents

Farnborough, England, United Kingdom

• Created quotes & confirmed bookings for direct customers & travel agents
• Educated customers & agents on what we offer, upsold extras and assisted with queries
• Attended conferences, fam trips and partner events in the UK and overseas

• Assisted qualified teachers in delivering indoor and outdoor activities
• Supported children and encouraged them to think and discover for themselves
• Actively monitoring children, encouraging a daily routine and communicating with parents

Mission, British Columbia, Canada

• Supervised and cared for two young boys
• Organized activities and developed a daily routine with them

Calgary, Alberta, Canada

• Main tasks:
• Supervising and guiding groups of children of varying ages through outdoor activities and backcountry hiking expeditions for summer camp and outdoor school programs
• Organising and facilitating activities for small and large groups
• Identifying and responding to group management and individual behavioral issuesAchievements:
• Selected two years in a row to facilitate activities for Camp Yoga weekend, which is one of the most successful annual events at camp
• Re-hired over multiple seasons due to my positive attitude, enthusiasm and willingness to work hard over long hours

France

• Main tasks:
• Coordinated a team of 20-30 staff and oversaw the day-to-day running of the château
• Executed staff training, monitoring and management
• Controlled daily finances and budgets
• Minimized money and product wastage through sole management of housekeeping product ordering and stock
• Created staff rota and participated in disciplinary proceduresAchievements:

Le Molay-Littry, Basse-Normandie, France

• Main tasks:
• Coordinated a team of 20-30 staff and oversaw the day-to-day running of the château
• Executed staff training, monitoring and management
• Controlled daily finances and budgets
• Minimized money and product wastage through sole management of housekeeping product ordering and stockAchievements:
• Promoted to Assistant Château Manager for the next season after three months with the company

Les Menuires

• Main tasks:
• Delivered high quality customer service behind the bar and at tables whilst remaining calm in a fast-paced environment
• Maximized profit having increased sales and generated higher cash takingsAchievements:
• Awarded ‘Employee of the Month’ in January 2018
• Praised for holding the highest takings and exceeding financial targets at the end of shift on several occasions
• Offered opportunities to take a leading position on shift due to my ongoing accomplishments

Le Molay-Littry, Lower Normandy, France

• Restaurant service morning and evening: serving guests, preparation & cleaning- Housekeeping: room service, changeover room cleans & general chateau cleaning - Encouraging students to speak introductory French.
• Achieved guest satisfaction through high quality food, beverage and housekeeping services
• Encouraged students to speak introductory French and translated/interpreted for schoolsAchievements:
• Assisted the Head Housekeeper to monitor housekeeping staff which allowed her to focus on other tasks

Sheffield, United Kingdom

• Main tasks:
• Transmitted information efficiently to guests through high quality customer service
• Managed and balanced daily front desk finances and floats
• Handled the day-to-day running of reception and barAchievements:
• Fulfilled regular business guests requests which ensured constant positive feedback

Plagne Soleil

• Main tasks:
• Interacted with guests through high quality customer service in multiple languages
• Handled the day-to-day running of reception e.g. completed admin duties, took calls and checked guests in/out
• Promoted the sale of services and productsAchievements:
• Commended for my high French language skills improvement
• Applied my English language skills to enhance the communication between the residence and English-speaking guests, which in turn boosted sales amongst those guests

Palma De Mallorca

• Main tasks:
• Negotiated international hotels cancellation fees on bookings
• Created, modified and confirmed hotel bookings particularly for VIP clients
• Processed no-show bookings and adjusted costs accordinglyAchievements:
• Praised for consistently processing no-show bookings efficiently and promptly which strengthened client satisfaction
• Succeeded in eliminating cancellation fees on hotel bookings which other colleagues couldn’t

Pinchbeck

• Main tasks:
• Created products and prepared them for sale
• Fulfilled customer orders
• Sole-managed the department during shift
• Carried out reductions and stock takesAchievements:
• Praised for consistently creating high quality products and working quickly but calmly especially during peak times

Pinchbeck And Catcliffe

• Main tasks:
• Communicated with customers to a high standard including dealing with queries and issues
• Handled money
• Met and exceeded sales targets whilst promoting new products/servicesAchievements:
• Promoted to Cake Shop Assistant where I was given much more responsibility

Ba Hons Languages With Tourism (Spanish And French), Languages & Tourism, First Class Honours

Activities and Societies: Languages SocietyFour year course where I have had the opportunity to spend 18 months abroad; six studying in.

Tourisme L3 Anglophone, Tourisme, Admis/Pass - 15.875/20

Study abroad erasmus semester where I studied tourism with languages (Spanish & French).