Kyle Mcelhinney Email & Phone Number

Nanaimo, Bc, Ca

Vancouver, British Columbia, Canada

At Fresh Tracks, we are true Canadian insiders, co-creating Canadian experiences. Offering many sample packages, our knowledgeable team will customize your trip to ensure that your time in Canada is unforgettable.𝐈𝐧𝐯𝐞𝐧𝐭𝐨𝐫𝐲 𝐌𝐚𝐧𝐚𝐠𝐦𝐞𝐧𝐭:In collaboration with our product team; I 𝐂𝐨𝐨𝐫𝐝𝐢𝐧𝐚𝐭𝐞𝐝 and 𝐌𝐚𝐧𝐚𝐠𝐞𝐝 rail, accomodation, restaurant and dedicated tour inventory. Ensuring attention to detail, and accuracy while optimizing occupancy.𝐄𝐦𝐞𝐫𝐠𝐞𝐧𝐜𝐲 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 𝐏𝐫𝐨𝐜𝐞𝐝𝐮𝐫𝐞𝐬:𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐞𝐝 and 𝐈𝐦𝐩𝐥𝐞𝐦𝐞𝐧𝐭𝐞𝐝 new emergency procedures for guests travelling. Prioritizing safety and efficiency as paramount objectives.𝐋𝐨𝐠𝐢𝐬𝐭𝐢𝐜𝐬 𝐚𝐧𝐝 𝐀𝐮𝐝𝐢𝐭𝐢𝐧𝐠:Conducted weekly audits of 10 - 15 cases weekly. I 𝐃𝐞𝐥𝐢𝐯𝐞𝐫𝐞𝐝 constructive feedback and ensured accuracy and flow of trip logistics. While providing alternative options when needed.

Nanaimo, British Columbia, Canada

Guest services agent for the Best Western Dorchester. A medium-sized hotel, with 71 rooms and multiple meeting space. Offering spectacular harbour views, and excellent customer service.𝐑𝐨𝐨𝐦 𝐀𝐥𝐥𝐨𝐜𝐚𝐭𝐢𝐨𝐧 𝐚𝐧𝐝 𝐆𝐮𝐞𝐬𝐭 𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐬:Monitored and audited all incoming reservations, ensuring that all necessary information was accurate, while maintaining guest satisfaction levels of 90% and above.𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧 𝐚𝐧𝐝 𝐂𝐨𝐨𝐫𝐝𝐢𝐧𝐚𝐭𝐢𝐨𝐧:While balancing a fast paced work environment, I facilitated communication between departments to accommodate guest and staffing needs. I also identified operational problems and outlined solutions with the goal of transitionaing back to full capacity.𝐏𝐨𝐥𝐢𝐜𝐲 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭:Developed various policies and procedures, including fully rewriting and implementing new emergency procedures. By employing a new hazard and risk vulnerability assessment, I was able to focus on emergencies that were more likely to impact the property.

Nanaimo, British Columbia

As a Guest Services Agent at a small family-owned and operated hotel, I focused on enhancing the guest experience by providing a quick and efficient check-in process, engaging with guests to suggest local attractions, and being cross-trained in various hotel operations, including accounting, housekeeping, and maintenance.𝐆𝐮𝐞𝐬𝐭 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞:I provided a quick and efficient check in process, keeping guests informed on hotel facilities and services as well as highligh local points of interest.𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 𝐚𝐧𝐝 𝐂𝐨𝐨𝐫𝐝𝐢𝐧𝐚𝐭𝐢𝐨𝐧:I delegated daily housekeeping duties and monitored progress throughout the day. Furthermore, I was cross-trained in various aspects of hotel operations, including accounting, housekeeping, laundry, and maintenance.𝐏𝐫𝐨𝐛𝐥𝐞𝐦 𝐑𝐞𝐬𝐨𝐥𝐮𝐭𝐢𝐨𝐧 𝐚𝐧𝐝 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧:I resolved guest complaints and briefed hotel management as needed to ensure guest satisfaction and smooth operations.

Tillsonburg, Ontario, Canada

As a server, I provided exceptional dining experiences through effective time management, clear communication, and strong customer relationships. I adapted to various computer systems and programs to enhance service efficiency𝐓𝐢𝐦𝐞 𝐌𝐚𝐧𝐚𝐠𝐦𝐞𝐧𝐭:I demonstrated strong time management skills to ensure a seamless and professional dining experience for all guests.𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧 𝐚𝐧𝐝 𝐓𝐞𝐚𝐦 𝐂𝐨𝐨𝐫𝐝𝐢𝐧𝐚𝐭𝐢𝐨𝐧:I effectively communicated with employees and management to facilitate team-related activities and provide assistance when needed.𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐑𝐞𝐥𝐚𝐭𝐢𝐨𝐧𝐬𝐡𝐢𝐩 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭:I developed relationships with customers, fostering a stable and positive work environment while enhancing guest satisfaction.

Jasper, Alberta, Canada

As Guest Services in beautiful Jasper Alberta I provided comprehensive guest services, as well as night auditing, 𝐅𝐢𝐧𝐚𝐧𝐜𝐢𝐚𝐥 𝐑𝐞𝐜𝐨𝐧𝐜𝐢𝐥𝐢𝐚𝐭𝐢𝐨𝐧 𝐚𝐧𝐝 𝐎𝐯𝐞𝐫𝐬𝐢𝐠𝐡𝐭:I balanced all front office accounts and reconciled any discrepancies that arose, ensuring that all financial data was accurate and up-to-date. Additionally, I monitored the credit limits of guest and non-guest accounts, taking proactive measures to address any potential issues.𝐑𝐞𝐩𝐨𝐫𝐭𝐢𝐧𝐠 𝐚𝐧𝐝 𝐀𝐮𝐝𝐢𝐭𝐢𝐧𝐠:I developed nightly operational and managerial audit reports with a high degree of accuracy. These reports provided valuable insights into the hotel's financial status and operational performance, aiding in informed decision-making by the management team.𝐀𝐜𝐜𝐨𝐮𝐧𝐭 𝐕𝐞𝐫𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧 𝐚𝐧𝐝 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭:I verified entries of guest and non-guest accounts, ensuring all transactions were accurately recorded. This involved meticulous attention to detail to prevent any discrepancies and maintain the integrity of financial records.

London, Canada Area

I was responsible for coordinating front-office activities and played a key role in developing and implementing new hiring procesudres. Additionally, I oversaw the development, organization, and management of special events.𝐄𝐯𝐞𝐧𝐭 𝐏𝐥𝐚𝐧𝐧𝐢𝐧𝐠:I developed new events and managed existing ones from concept to completion, ensuring they operated smoothly, efficiently, and generated maximum revenue and exposure. My responsibilities included coordinating the production and distribution of print materials for donor and participant solicitations.𝐕𝐨𝐥𝐮𝐧𝐭𝐞𝐞𝐫 𝐂𝐨𝐨𝐫𝐝𝐢𝐧𝐚𝐭𝐢𝐨𝐧:I provided direction and coordination for volunteers during special events, ensuring they were effectively utilized and recognized for their contributions.𝐅𝐫𝐨𝐧𝐭 𝐎𝐟𝐟𝐢𝐜𝐞 𝐂𝐨𝐨𝐫𝐝𝐢𝐧𝐚𝐭𝐢𝐨𝐧 𝐚𝐧𝐝 𝐄𝐦𝐩𝐥𝐨𝐲𝐞𝐞 𝐓𝐫𝐚𝐢𝐧𝐢𝐧𝐠:I coordinated front-office activities, resolving issues related to guest complaints, reservations, and special requests. Additionally, I developed and implemented new-hire procedures and facilitated the training of all new employees.

Bachelor'S Degree, Hospitality Administration/Management, With Distinction

Hospitality Managment- Hotel And Restaurant