Nik Turner Email & Phone Number

Remote In Nelson, New Zealand

Category Manager – Smartphones & HeadphonesPurchasing | Propositions | Go-To-Market | Strategic Communications | Localisation | InnovationMy brands: Samsung | Apple | Sennheiser | Sony | Bose | JBL | Panasonic | Xiaomi | Skullcandy | Motorola | OPPO | Huawei | Spark | Vodafone | 2degrees | More

Auckland, New Zealand

• Managing one of NZ’s biggest and most profitable eDM bases, spanning B2C, B2B, Education, Enterprise, retail, and VIP segments, executing up to five campaigns per week. • Copywriting! If it’s creatively worded and came from PB Tech 2015-2017, it’s probably my work.• All social media marketing activities – content, competitions, and strategy.• Creative direction and subediting. See my redesigned catalogue in-store or at pbtech.co.nz• Vendor campaign execution… Show more • Managing one of NZ’s biggest and most profitable eDM bases, spanning B2C, B2B, Education, Enterprise, retail, and VIP segments, executing up to five campaigns per week. • Copywriting! If it’s creatively worded and came from PB Tech 2015-2017, it’s probably my work.• All social media marketing activities – content, competitions, and strategy.• Creative direction and subediting. See my redesigned catalogue in-store or at pbtech.co.nz• Vendor campaign execution, including work for HP, Microsoft, Samsung, and more. • Marketing direction, forecasting, and ranging advisory for key smartphone launches.• Universal product expertise – across thousands of SKUs. Show less

Auckland, New Zealand

Go-To-Market in Vodafone NZ's prestigious world-class devices team - Terminals.Execution• Substantiated industry-leading, bold marketing taglines for national campaigns with clear consumer cut-through – e.g. NZ’s best 4G smartphone under $150Relationship management and vendor support• Worked closely with Samsung, Microsoft, Sony, HTC, Huawei, Alcatel, ZTE, and other external partners for product launches and marketing campaignsVideo and content… Show more Go-To-Market in Vodafone NZ's prestigious world-class devices team - Terminals.Execution• Substantiated industry-leading, bold marketing taglines for national campaigns with clear consumer cut-through – e.g. NZ’s best 4G smartphone under $150Relationship management and vendor support• Worked closely with Samsung, Microsoft, Sony, HTC, Huawei, Alcatel, ZTE, and other external partners for product launches and marketing campaignsVideo and content production• Produced, scripted, storyboarded, and starred in key product videos for hero handsets, dramatically increasing the profile of Vodafone-branded devices• Deployed videos across social media, internal demonstrations, and to field staff as sales tools• Received national and international recognition for the contributions these efforts made to Vodafone-branded device sales and engagement, including a company-wide Inspired award• Videos have now been utilised as international marketing assets in Greece, Ireland, Portugal, and the NetherlandsNetworking• Identified areas for improvement and opportunities to succeed through networking and stakeholder management, communicated key messaging to PR, social media, and the wider business, overhauled device-related point of sale material and the portfolio section of the Vodafone in-store magazineBAU responsibilities• Managed price ticketing, live demo units, and dummy handsets across Vodafone and multiretail partnersCopywriting• Established consistent language and terminology for features common across the device portfolio at all customer touchpoints – retail point of sale, the Vodafone in-store guide. website copy, social media content, and multiretail mailersInventory management and device setup• Maintained an internal stockroom, offered device setup for directors and the leadership team, and provided on-site support to the consumer business unit to ensure there was no downtime due to device upgrades Show less

Auckland

Moderation and maintenance of the Vodafone Community user support forums utilising the Lithium platform / Social Media support on Facebook, Twitter, Google+, the Google Play Store, and others, chiefly utilising Salesforce’s Radian6 platform / Content creation for flagship mobile handset launches / Participation in major NZ online communities / Competitor analysis, reporting, and insights

Christchurch

Residential back-of-house support work, primarily in changes of ownership / Response to customer queries on Facebook, Twitter, Geekzone forums, and other platforms

Christchurch

Residential back-of-house support and provisioning, involving email, fax, & letter correspondence, formal complaint resolution, online chat, service location transfers, internal helpdesk and order processing/admin work. I shifted to focus on account name transfers with voluntary side line work in process and knowledgebase improvement in October of 2011, and moved onto additional social media management duties in May of 2012.

Christchurch

Phone-based customer services in a busy contact centre, covering billing, provisioning, and account management for residential internet, telephony, cable television, mobile, and toll services across multiple access methods

Bachelor Of Arts (B.A.), Media & Communications

Activities and Societies: Microsoft Imagine Cup - National finalist team - 2013

Education record