Nikki Brant Email & Phone Number

Birmingham, England, United Kingdom

Kidderminster

I work part time as a support worker for for two young ladies with special needs.Duties include: - Personal care- Administering medication- Enabling them in their daily activities, encouraging them and to build their self confidence and achieve their full potential. - Organising daily schedules and appointments.Fulfilling my job role as well as managing and running my own business franchise along side studying for a business degree at the University of Worcester has meant that I have had to have exceptional time management and organisational skills to ensure that I can fulfil the duties required of me as well as achieve a First Class degree.

Birmingham, England, United Kingdom

Providing business support to young people aged 18-30 years old.

Bewdley

Running my own business franchise through Slimming World, running a weekly group in Bewdley. Managing and taking control of my own business and responsible for the overall success of the business.- Delivering high quality customer service to members offering help, support, inspiration and motivation as a consultant and as a group to enable each member to achieve their own dream weight.- As a company Slimming World instils compassion, empathy, respect, empowerment and understanding and as a consultant running a group this is very much carried through at group level to all members.This role has allowed me to enhance my customer service skills through delivering support, praise, empathy, empowerment and respect to each member and adapting my communication skills with each member to support them to achieve their ultimate goal.

Redditch

As an assistant manager within a busy high street travel agents, my responsibilities include:- Supporting the manager in the running of the shop and taking control in her absence. Managing every aspects of the store to ensure daily and weekly targets are exceeded. Motivating staff to hit their individual targets resulting in the shop hitting its overall target; running of the shop floor as well as the foreign exchange bureaux; completing staff rota's to ensure the shop is working to its maximum productivity; attending meetings and ensuring the information gets communicated to staff. - Keeping all members of staff fully informed of all company news and developments and working well together as a team, through training sessions and team building exercises. Having the team working together as one team and supporting each other is vitally important to achieving shop targets. - Conducting weekly training sessions to support my team in their individual development to enhance their skills to achieve the best results, and therefore contributing to the overall success of the shop. - Analysing and interpreting data and putting appropriate plans into action to ensure all targets are exceeded.- Having great communication between higher management, suppliers and customers.- Delivering excellent customer service in both the selling and administrating of customers holidays, to ensure every customers needs are exceeded through fantastic communication, both speaking and more importantly listening to each customer, as delivering high quality customer service is paramount for retention and to ensure each one leaves with their dream holiday. This has resulted in excellent customer feedback from customer satisfaction questionnaires. - As an individual as well as a team I always ensure that I reached and exceeded my own personal targets as well as contributing to the team. This resulted in me achieving being in the top 25 sellers in the company and top seller within the region.

Kidderminster

Responsibilities included:- The running of the of the kitchen within the café on a Saturday, to ensure the efficient running and that food is cooked and delivered to customers at a high quality and in a timely manner.- Organising the kitchen, and delegating roles to ensure the kitchen if set up and working efficiently. - Opening and closing of the café.- Working on the till and serving and making beverages.The position at the cafe was a part time Saturday job as I was still in school It was a great first experience in delivering high quality customer service and gained a huge amount of confidence in communicating with my colleagues and customers. After just a short period of time I was made head cook on a Saturday with the sole responsibility of running the kitchen. With Saturday's being the busiest day of the week I quickly gained the skills to work under pressure and to ensure that all orders were met, juggling multiple orders at one time as well as communicating with the other kitchen staff and serving staff. After showing my leadership skills within the kitchen and to be able to keep calm in a high pressure environment I was given the responsibility of opening and closing of the cafe and to be a registered key holder.

Bachelor’S Degree, Business Management, First Class Degree

Access To Higher Education, Access To Higher Education, Distinction

Access to Higher Education modules included: Psychology Sociology Education Studies Environmental Studies ICT Core Skills

High School, Gcse'S, 1 A*, 2 A'S, 5 B'S, 2 C'S

Food Technology A* Child Development A PSRE A English Literature B English Language B Mathematics B Science (Double Award) BB Drama C Art.