Promoted to field adjuster team trainer 8/2023 Exceeded expectations for 2022-2023 ratings Recognized and awarded for reinspection results at 94.3% accuracy Recognized for being a top performer with digital payments 2022 Great Star Winner Award January 2023 for 100% customer service survey score with most 100% surveys for Property East. Quality Team 3/2023-present Assist in facilitating training and alignment in regard to quality for Property East Offered option to promotion to large loss 2022

Owner of general contracting firm that specializes in water intrusion solutions. We have diversified our services to include commercial parking lot striping. Please visit our Facebook page at Cox WMI Waterproofing LLC.

*Manage restoration construction projects from small to large loss making repairs from fire, wind, water, mold both structural and non-structural from inception to completion.*Met and exceeded provided goals within 90 days leading to a salary increase.*Manage over $475,000 over multiple projects at a time.*Estimated new losses and closed on sales with customers.*Consistently recieved 100% customer service surveys post job completion.*Maintaining customer relations and trust after customers had emergency losses to their homes.*Consistently keeping profit levels that meet and exceed company goals

HR, recruiting, mitigation estimator and auditor, Xactimate

*Manage restoration construction projects from inception to completion.*Met and exceeded provided goals within 90 days leading to a salary increase.*Managed over $200,000 over multiple projects (6-15 jobs) at a time.*Estimated new losses and closed on sales with customers.*Consistently recieved 100% customer service surveys post job completion.*Maintained customer relations and trust after customers had emergency losses to their homes.*Maintained top profiting Project Manager at Kalamazoo branch during my tenure. *Consistently keeping profit levels well above required 30% level.*Built rapport with adjusters recieving repeat job referrals.

*National Direct Repair Program*Xactimate estimating and auditing* Maintaining a 100% customer service survey score in 2017. Recognized for Excellence in Claims Superior Service award March 2017.* Assisted in planning and presenting educational material and facilitated discussion about customer service and quality thinking at my departments conferences.*Project management from inception to closure.* Working with customers and partnering with contractors to outline goals, budget, timing and project scope.* Cummicate clear timelines expectations to customers and contractors. *Resolve issues throughout project cycle.*Review post project evaluations for accuracy, satisfactory workmanship and ensure full scope completion.*Developing tools and applying best practices for execution and project management.* Scope losses over the phone, audit estimates in Xactimate and come to an agreed price and work with vendor partners to manage customers home repairs.

*National travel to assist customers after catastrophic storms and fires: hail, tornado, wind, snow, fire *Xactimate Estimator Build rapport with customers and properly indemnify them* Recognized for Excellence in Claims Superior Service March 2015.* Achieved over 95.5% and 97.62% customer service surveys 2015-2016 and received all 100% customer service surveys in 2014.* Promoted and shared direct deposit tips with team 9/2014 that allowed us to double our rate the following month helping us reach organizational goals.* Assist customers after large storms/fires, determine coverage, scope losses, write estimates, and accurately indemnify my customer for covered losses.* Help identify and resolve opportunities and technical issues with updated database pilot program.

Property/Building and Personal Property/Content/Claims

Personal and business property content claims

I was promoted from HR Assistant to the Director of Human Resources September 2010. I helped the company grow from around 170 to 350+ employees in two years. During a period of rapid growth I managed and helped recruit and hire 200 qualified licensed CNA’s in seven weeks during a period. I managed a team of recruiters that hire permanent qualified staff for the GRHV and 17 AFC Homes located all over Michigan. My responsibilities also included; managing the company's database (HRIS), keeping all staff in compliance with field related guidelines, developing and implementing processes to make recruiting and the hiring process run smoother and more efficient, implementing processes to cut recruiting costs, manage benefits for full-time and part-time employees,handle all workers compensation claims and investigations, update employee handbook as needed to meet new clients guidelines and specifications, EEO reporting, EEO compliance, OSHA reporting and record keeping, new hire reporting, employment verifications.

Give outstanding service and hospitality to country club members and other golfersEstablish relationships with country club and league members Mentor golf cart employees on closing procedures nightlyClean, stock, and close up bar at the end of the night

Set-up, take down, and monitored tradeshows and conventions in the Greater Grand Rapids area

Helped grow internship program from 9 interns to 17 interns, totaling over 2,500 hours of additional assistance Winter 2009Sustained internship program size Summer 2009Screened applicants daily for positions at all 11 YMCA of Greater Grand Rapids locationsDeveloped training module for human resource employment internsServed as a YMCA representative at 2 collegiate recruitment eventsUse of ADP information system Interviewed intern candidatesCompleted employment verificationsForwarded best fit applicants onto hiring managers dailyKept job postings and job matrix up-to-dateAnswered applicant questionsDetermine best practices for (CRM) Candidate Relationship ManagementSent out and compiled survey data for employee trainings to improve training program quality

Manage 1 to 2 part-time employees per shift, delegated responsibilities and tasks to employees for the shift, open and close up store, count drawers, nightly deposit and record daily records, enter in all new inventory including movies and merchandise, collections

Manage 3 to 7 part-time employees per shiftProvide leadership and positive team atmosphereDelegate shift tasks to employees Give outstanding customer service to customersSet-up grill and patio areas Make sure grill area and parties run smoothlyServe parties from 15 to 500 people and fans during the gameClose grill nightly, do inventory, and order supplies for the following day

Maintained current knowledge of FSU admissions, student affairs, housing, and financial aid in order to sufficiently answer parent and student questions over the phone and in person