Nikki M. Email & Phone Number

Salem, Or, Us

West Coast

*Built and maintained customer relationships in the agricultural, food chemistry, and microbiology sectors, providing tailored lab solutions and consistently meeting sales targets.*Provided technical consultation on PCR kits, proficiency testing, allergy testing, surface swabbing, and lab equipment to ensure customized client support.*Managed territories in California, Nevada, and Arizona, driving growth through client engagement, product sampling, and industry events.*Assisted customers in achieving ISO accreditation by guiding facility setups, lab builds, and equipment selection to meet regulatory standards.*Collaborated with internal teams to align on customer feedback for continuous improvement and shared industry trends to stay competitive.Key Achievements:*Successfully guided numerous clients through ISO accreditation.*Collaborated with nutraceutical labs to develop new proficiency tests aligned with Amazon's NSF/ANSI 173 standards*Supported clients with custom ELAP pesticide mix solutions.

Salem, Oregon, United States

*Established, developed, and maintained relationships with new and active accounts to ensure sustained growth.*Analyzed territory sales potential and developed targeted strategies to maximize revenue opportunities.*Applied proven sales techniques to drive new business and strengthen existing client relationships.*Provided management with detailed reports and actionable insights on customer needs, interests, and opportunities for new products and services.*Regularly utilized software tools such as Salesforce, Dutchie, GSuite, Microsoft Office, Flourish, METRC, and LeafLink to streamline sales processes and data management.

Springfield, Oregon, United States

*Completed OLCC, city, and county licensing forms to facilitate compliance for cannabis businesses.*Ensured new licensees met all OLCC requirements, including security, surveillance, Greenbits POS setup, legal postings, and permits.*Drafted various legal documents, such as leases, promissory notes, purchase contracts, land contracts, business plans, salary forecasts, and tax documents; established and transferred LLCs.*Provided installation services for Ethernet cabling and wired security cameras to enhance operational security.*Completed all necessary documentation for submission to the Cornell Research Partner program. Obtaining a Research Partner permit for a hemp company, enabling the cultivation of industrial hemp.*Sourced seeds, seedlings, and farm equipment, and coordinated with local resources to prepare land for planting.*Monitored daily plant health, focusing on nutrients, light, moisture, and temperature; responsible for spraying, pollinating, sanitation, and pest control.*Assisted in the construction of five greenhouses and a 10,000 SQFT barn on a cultivation property.*Developed an inviting and educational repeat business model for multiple retail locations, ensuring customer satisfaction and loyalty.*Interviewed, hired, and trained budtenders including management staff for dispensaries.*Managed payroll, schedules, bookkeeping, and vendor relationships, negotiating pricing and terms for building supplies and cultivation materials, while also ensuring compliance with METRC regulations.*Oversaw all product purchasing for dispensaries, ensuring optimal inventory levels while remaining competitive and first to market with new products.*Created employee handbooks, standard operating procedures (SOPs), and financial reports to streamline operations.

Selma, Oregon, United States

*Trained greenhouse employees, fostering a culture of safety and productivity.*Managed greenhouse environmental conditions, including temperature and moisture levels, to optimize plant health and growth.*Supervised pollination and harvest operations, leading teams to ensure efficient workflow and quality control.*Developed and implemented best practices for plant care and cultivation, resulting in improved yields and operational efficiency.*Collaborated with cross-functional teams to support overall greenhouse production goals and ensure compliance with industry standards.

Scotts Valley, California, United States

*Founded and operated a successful cannabis bakery, specializing in the creation of infused baked goods that catered to diverse customer preferences.*Relocated the business to Oregon in 2014, adapting to the local market and expanding the customer base.*Developed and implemented unique recipes, ensuring high-quality products that complied with industry regulations and standards.*Managed all aspects of business operations, including inventory management, supply chain logistics, and financial planning.*Built strong relationships with customers, providing exceptional service and fostering a loyal client base.*Conducted marketing initiatives to promote products and expand brand awareness within the community.

San Jose, California, United States

*Developed an educational and welcoming environment for new patients, enhancing their overall experience.*Managed product purchases and scheduling to ensure smooth operations.*Implemented online marketing strategies that significantly increased sales and doubled the number of returning patients.*Fostered a positive customer experience that contributed to a substantial increase in favorable online reviews.*Proficient in operating POS systems to facilitate efficient transactions and enhance customer service.*Managed cash handling procedures, ensuring accurate cash drawer reconciliation and adherence to security protocols.*Conducted hiring processes, including interviewing and selecting candidates to build a strong team.*Developed and implemented training programs for new staff, focusing on customer service, operational procedures, and POS system usage.*Monitored team performance and provided ongoing coaching to ensure high standards of service and operational efficiency.

San Jose, California, United States

*Provided timely account updates and responded promptly to customer inquiries via email.*Educated customers daily, enabling them to maximize the value of services offered.*Closely monitored IP login trends and corrected any fraudulent activity.*Retained clients by reducing subscription cancellations through proactive engagement.*Resolved billing issues and discrepancies to ensure seamless financial transactions.*Managed daily credit card batching, ensuring accurate processing.*Collaborated closely with an international team to maintain high standards for customer interactions.

Cupertino, California, United States

*Created performance-driven schedules to optimize team efficiency.*Coached and developed both back-of-house (BOH) and front-of-house (FOH) team members to enhance overall performance.*Actively worked in various roles, including line cook, server, and bartender, to support operations as needed.*Built strong relationships with guests by delivering exceptional dining experiences.*Collaborated with local corporations to organize and host catered events for large business meetings.*Managed inventory control, ordering, accounts receivable/payable (AR/AP), OSHA compliance, and financial reporting.*Supervised 180 team members across two locations, ensuring smooth operations and staff coordination.

San Leandro, California, United States

*Hired, trained, and coached employees to optimize team performance and productivity.*Generated profit and loss reports, driving year-over-year profit increases through strategic management.*Managed purchasing, inventory control, and cost analysis to maximize operational efficiency.*Developed staff schedules and processed payroll, ensuring timely and accurate compensation.*Conducted safety training courses, promoting a safe and compliant workplace environment.*Designed and implemented sales growth strategies in collaboration with the management team.*Successfully opened five new Chili’s locations, overseeing operations from construction to grand opening.Key Achievements:*Coordinated a successful St. Jude’s fundraiser in collaboration with a local business, raising enough funds to contribute to the opening of a new building at St. Jude’s Hospital.

San Jose, California, United States

*Covered for a colleague on maternity leave, supporting the outside sales team by providing competitive pricing quotes and expediting orders to meet customer demands.*Maintained stock and inventory control tailored to individual customer requirements, ensuring optimal supply levels.*Assisted in product design and development, collaborating with clients to fulfill specific project needs.*Managed registration programs to streamline processes and enhance customer satisfaction.

Los Gatos, California, United States

*Provided competitive pricing and expedited orders with manufacturers to ensure timely delivery and customer satisfaction.*Conducted stock searches and cross-referenced competitive parts to optimize inventory management and meet client needs.*Assisted in product design and development, collaborating with clients to tailor solutions to their specifications.*Trained distributors on product features and sales techniques, enhancing their ability to promote and sell effectively.*Managed registration programs to streamline processes and maintain accurate records.*Created new business opportunity reports, identifying potential markets and strategies for revenue growth.