Nikki E. Email & Phone Number

Content Management:Managed content creation, website updates, and a team of freelancers for a dynamic UX on a web-based platform serving over 1,200 senior living communities.Developed a content roadmap and vision aligned with business strategy for a health-tech company that specializes in hardware and software for older adults.Identified areas for improvement, conducted research and implemented enhancements to optimize operations by collecting and analyzing customer feedback.Demonstrated products and services to existing and potential clients, effectively communicating value proposition

Remote

Managed the customer cycle for 220+ communities, including onboarding, training, contract renewals, and upsells - cultivating strong customer relationships.Mapped the customer journey to create a contract renewal process for enterprise accounts.Delivered exceptional customer service as the primary point of contact and product expert for clients, replying promptly to clients' needs.Identified opportunities for customer growth and expansion and sold new products/solutions to an existing client base.Conducted virtual/on-site training for senior living communities.Exceeded monthly sales quotas on a consistent basis through the identification and closing of expansion and add-on subscription sales.Utilized solution selling sales methodology to address customer needs and provide tailored product offerings.

Jackson, Wyoming, United States

Developed, coordinated, scheduled, and implemented individual and group programs to meet the variety of needs, capabilities, interests, and physical, intellectual, cognitive, spiritual, and psychosocial needs of residents. Supervised, hired, and trained the Life Enrichment staff and volunteers. Reviewed, monitored, and developed the department budget. Conducted in-services for all departments regarding Life Enrichment policies and procedures.Created activity calendars, reports, assessments, care plans, progress notes, and attendance tracking to assure program quality. Demonstrated effective time management, leadership, budgeting, and communication skills.

Jackson, Wyoming, United States

Provided a quick and exceptional customer experience.Taught knitting and crochet classes. Responsible for resolving customer concerns, maximizing sales, and creating product inventory.

Jackson, Wyoming, United States

Delivered outstanding customer service, fostering enduring relationships with high-end clients.Sold luxury home decor to wholesale clients.

Denver, Colorado, United States

Responsible for the photography and sales department. Provided quick and exceptional customer service. Maximized sales and maintained an inventory of products. I worked seasonally for this company from 2013-2018.

Lynn, Massachusetts, United States

Instructed adult learners in ESL using adaptable and impactful teaching methodologies. Wrote curriculum and lesson plans for the ESL department. Administered and corrected homework and tests in accordance with government guidelines. Taught conversational English classes for adults. Developed and ran a knitting program for students to practice conversational English.

Amherst, Massachusetts, United States

Answered phones, sold event tickets, managed and maintained customer accounts. Resolved customer issues and concerns.

Salem, Massachusetts, United States

Answered incoming calls, greeted and directed visitors, updated resident records. Data entry and filing for the business office, social services, and admissions.