Nikki Johnson Email and Phone Number

Provide excellent customer service in fast paced, ever changing, remote call center. Asist guests with travel bookings from simple to complex. Execute quick and decisive emergency decisions during irregular operations that have caused flights to cancel. Handle international sales and required forms. Key Agent for customer retention. Offer tech support to customers on both web page and mobile app. Work with outside agencies and specialty desks. Flexible mindset to always be learning and adapting as the technology and travel industry is always changing.

Provide excellent customer service in fast paced, ever changing, remote call center. Asist guests with travel bookings from simple to complex. Execute quick and decisive emergency decisions during irregular operations that have caused flights to cancel. Handle international sales and required forms. Key Agent for customer retention. Offer tech support to customers on both web page and mobile app. Work with outside agencies and specialty desks. Flexible mindset to always be learning and adapting as the technology and travel industry is always changing.

Worked with parents, educators, and students to develop and implement effective behavior management strategies while safely transporting school age passengers to and from school. Followed district policy regarding disciplinary actions, notification to students, parents, and the supervisor. Kept detailed maintenance and repair records for district vehicles. Was chosen for special school year long run that served the homeless population and families in crisis.

Provide loan counseling to clients in a professional goal-oriented manner. Assess credit and assets to find best program to ensure loan approval. Utilized DU to determine eligibility for granting loans. Oversaw processing and underwriting of conventional, FHA, and VA loans. Used critical problem solving when funding needs required unique measures. Made sure process was current with continually changing state/federal regulations. Created and maintained detailed, confidential, and extensive records for each client in an ethical manner. Often independently and under time constraints due to the sensitive and fast paced nature of the mortgage industry.

Managed day to day operations in a childcare center. Maintained employee files and meticulous records for state agencies and stayed up to date with ever changing WA State Licensing requirements and WAC regulations. Managed accounts payable and accounts receivable. Coordinated employee trainings, certifications, and seminars. Was responsible for inventory control of supplies. Oversaw mentor group for teen parents attending high school.