Improving enterprise digital services, championing usability and and accessibility in website functionality and content, leading team in enterprise-wide migration projects, coordinating day-to-day operations for Web Support team, extensive technical writing with the goal of process improvement identification and implementation, providing deep analysis of customer needs, supporting use of JIRA ticketing system, project management and business analysis, improving customer interactions and support… Show more Improving enterprise digital services, championing usability and and accessibility in website functionality and content, leading team in enterprise-wide migration projects, coordinating day-to-day operations for Web Support team, extensive technical writing with the goal of process improvement identification and implementation, providing deep analysis of customer needs, supporting use of JIRA ticketing system, project management and business analysis, improving customer interactions and support efficiency, troubleshooting customer issues, managing content, providing direct technical support to customers using enterprise collaboration and content management systems (Drupal, CommonSpot, Atlassian products), CMS training, writing customer-facing and internal documentation. Show less

QA & Help Desk Operations Lead: Built software testing processes and strategies from the ground up, coordinated QA operations, provided QA analysis for enterprise projects, led and supported unit’s Help Desk operations, performed systems analysis on Web Support Team operations, participated in and supported the OHSU Web User Group, provided direct user support and training, performed graphic design and development services and general web design/strategy services.Continuous Improvement… Show more QA & Help Desk Operations Lead: Built software testing processes and strategies from the ground up, coordinated QA operations, provided QA analysis for enterprise projects, led and supported unit’s Help Desk operations, performed systems analysis on Web Support Team operations, participated in and supported the OHSU Web User Group, provided direct user support and training, performed graphic design and development services and general web design/strategy services.Continuous Improvement Analyst: Provided business analysis and project management for internal and external projects, process improvement, developed solutions for optimizing processes to produce more efficient outcomes, engaged with Help Desk users, represented Digital Strategy in a positive and proactive manner to a variety of internal groups, met with OHSU groups to determine functionality requirements for projects.Interim Web Support Team Lead during management transition. Show less

Updated OHSU websites, supported customers, managed projects, performed business analysis, managed paid services accounts, tracked and analyzed resources, tracked Help Desk tickets using JIRA ticketing system, maintained and troubleshooted CommonSpot websites, owned and maintained OHSU Digital Identity Guidelines for the web, performed graphic design, provided community resource and outreach through OHSU Web User Group, determined and documented website requirements, upheld thorough web quality… Show more Updated OHSU websites, supported customers, managed projects, performed business analysis, managed paid services accounts, tracked and analyzed resources, tracked Help Desk tickets using JIRA ticketing system, maintained and troubleshooted CommonSpot websites, owned and maintained OHSU Digital Identity Guidelines for the web, performed graphic design, provided community resource and outreach through OHSU Web User Group, determined and documented website requirements, upheld thorough web quality assurance and testing, assisted with web orientation and training. Show less

Information Technology: Maintained CommonSpot webpages for Integrity (OIO) and Research Integrity (ORIO) departments, implemented web usability, managed web projects, internally administered and provided technical support for Big Brain/CoIR Management System/eIRB, resolved system issues, coded in HTML, updated policy documents, performed direct webpage updates/redesigns/development of new pages, worked in eIACUC and IBC databases, created and advertised surveys to measure user and customer… Show more Information Technology: Maintained CommonSpot webpages for Integrity (OIO) and Research Integrity (ORIO) departments, implemented web usability, managed web projects, internally administered and provided technical support for Big Brain/CoIR Management System/eIRB, resolved system issues, coded in HTML, updated policy documents, performed direct webpage updates/redesigns/development of new pages, worked in eIACUC and IBC databases, created and advertised surveys to measure user and customer satisfaction, provided graphic design, informally trained staff members on various computer application techniques.Administrative: Provided office support for leadership of Institutional Review Board/OIO/ORIO, coordinated and supported IRB/IBC/CoIR/ICAC/OSCRO boards, kept meeting minutes, complied with HIPAA, completed intake/distribution/electronic filing of materials to ensure human subjects protections document retention requirements met, served as initial contact for all outside inquiries. Show less

Board member of women-run podcast collective, Lady Pod Squad, a thousand-strong group of female-identifying podcasters around the world providing mentorship, support, advice, and community. Creator of widely-used podcast editing guide for Audacity, an audio editing application.Host of 6 Degrees of Wiki podcast, where we find the 6 degrees of separation between vastly different Wikipedia articles, predicting connections and learning interesting facts along the way. (Podcast no longer in… Show more Board member of women-run podcast collective, Lady Pod Squad, a thousand-strong group of female-identifying podcasters around the world providing mentorship, support, advice, and community. Creator of widely-used podcast editing guide for Audacity, an audio editing application.Host of 6 Degrees of Wiki podcast, where we find the 6 degrees of separation between vastly different Wikipedia articles, predicting connections and learning interesting facts along the way. (Podcast no longer in production)Performed range of small business tasks including marketing, community engagement, strategic content creation, graphic design, and website building and maintenance. Show less

Managed IT department’s internal Service Desk, delegated and tracked support tickets, administered internal and external IT trouble ticket systems, performed technical troubleshooting with users of all skill levels, upheld diplomacy in all communication to clients and executives, followed-up consistently with technicians and users on ticket status, coordinated large-scale Disaster Recovery plan project, developed complex reports, wrote technical manuals. Reduced IT-wide ticket resolution time… Show more Managed IT department’s internal Service Desk, delegated and tracked support tickets, administered internal and external IT trouble ticket systems, performed technical troubleshooting with users of all skill levels, upheld diplomacy in all communication to clients and executives, followed-up consistently with technicians and users on ticket status, coordinated large-scale Disaster Recovery plan project, developed complex reports, wrote technical manuals. Reduced IT-wide ticket resolution time by 30%. Show less

Developed and implemented training programs for over 200 employees (customer service, policies, cash handling, etc.), managed projects, prepared large-scale presentations for training/seminars and corporate audiences, designed customer-facing and internal graphic assets, planned customer events, implemented policies and procedures.As head in-house IT contact, trained management and staff on multiple computer applications; streamlined use of signage software. Fully coordinated annual… Show more Developed and implemented training programs for over 200 employees (customer service, policies, cash handling, etc.), managed projects, prepared large-scale presentations for training/seminars and corporate audiences, designed customer-facing and internal graphic assets, planned customer events, implemented policies and procedures.As head in-house IT contact, trained management and staff on multiple computer applications; streamlined use of signage software. Fully coordinated annual inventory that included five stores, millions of dollars in merchandise, and took ~250 people to complete. Served as liaison between high-ranking military personnel and NEX executives. Show less

Managed personnel, trained employees , gave story assignments, edited and proofread articles, designed newspaper layouts, wrote headlines and articles, collaborated on multi-department projects, maintained relationships with promoters and organizations, provided comprehensive research, acquired images, created and executed feature articles, implemented eclectic/diverse coverage, adhered to AP style guide.

Trained employees, managed personnel, organized and tracked medical documents and files, provided patient and phone reception, scheduled appointments, archived files, operated switchboard, acquired new patient records, complied with HIPAA. (Worked at PDEC while also working at The Daily Vanguard.)

Drafted, finalized, and proofread legal documents, trained employees on software use, filed, archived, maintained client confidentiality.