Nikki Lowe Email and Phone Number

Aged Care & NDIS Home Care

Recruit and trains customer service or human resources employees.•Manage employee schedule.•Act as liaison between clients and company.•Answer client and customer questions.•Address and resolves any issues and complaints.•Report problems and unresolved issues to manager or director.•Write up reports of client and customer activity or complaints.•Present reports to company director or manager.•Devise ways to improve customer service and client relationships.•Schedule meetings with prospective and existing clients.•Meet with clients in person when working for a larger company such a marketing firm.•Travel for client visits or marketing pitches.•Assist customers in a retail setting.•Promote company products and services.•Assist associates and account executives in closing sales and bringing in new clients.•Assist in designing new promotional materials.•Research consumer base to better serve the needs of the target demographic.•Work with marketing and PR department to handle any media appearances.

Collect financial information (e.g. taxes, debts)Evaluate creditworthiness and eligibility for obtaining a mortgage loanInterview clients Guide clients through mortgage loan optionsPrepare and submit mortgage loan applicationsEnsure data are in line with national and local financial rulesMonitor and report on application processesInform clients about loan approval or rejectionHelp resolve problems with applicationsResearch new mortgage loan policies Ensure compliance with privacy laws and confidentiality policies throughout the processBuild a supportive referral network (e.g. with clients, lenders, real estate agents)Working knowledge of mortgage loan computer software Ability to handle confidential information Great mathematical and analytical skillsAttention to detail Reliability and honestyA valid license

Excellent critical thinking capacity and applicationAdept at performing under pressure or on tight deadlinesStrong work ethic and drive to performSkilled in both written and spoken communicationAble to work alone or among a larger groupLead staff of 20+ personnel by implementing training, engaging in proactive problem solving, and ensuring company compliance.Supervise staff in operations such as account management, customer service, financial operations, and other bank functions.Monitor all balances and deposits to ensure that all money in the bank is accounted for and the proper procedures are followed at all times.