Nikki Thyfault Email & Phone Number

•Responsible for account management of multiple products and State Government agencies totaling $10M in annual revenue. Successful in exceeding revenue goals annually.•Build and maintain successful relationships with clients and stakeholders, to ensure overall contractual satisfaction. •Prepare and conduct presentations of business development opportunities to new and existing clients.•Timely execution of annual/quarterly/monthly financial projections including budget and revenue metrics. Oversee, build, and produce internal/external reports.•Identify sources of revenue through process improvements, client relationships, local policy initiatives, and strategic agendas and partnerships.•Monitor and interpret ever-changing CMS guidelines and state legislative opportunities.•Manage all stages of RFP responses including pre-work, writing, editing, team reviews and delivery.

-Served as primary liaison with State Government clients - responsible for overall client satisfaction contractual agreements and ensured SLAs were continuously met.W-Worked with cross functional leaders to ensure fulfillment of portfolio, program, and product objectives associated with our Capabilities of Software, Platform and Analytic Delivery.-Collaboration with direct supervisor to develop and manage multiple account budget and revenue expectations including accrual tracking and forecast accuracy.-Create, track & maintain accurate reporting furnished to clients & the Centers for Medicare and Medicaid Services. -Assisted with RFP review, writing & responses.

Topeka, Kansas Area

•Supervised all activities associated with a full agenda of an operating department’s day-to-day functions Supervised assigned staff including responsibility for recruiting and performance management.•Ensured adherence to departmental budget by managing resources and over time while staying in budget.•Provided training, coaching, and mentoring to staff as appropriate.•Act as an escalation point for teams, supporting all internal and external clients to ensure a high level of customer satisfaction.•Recommend process improvements and lead team meetings.•Develop and maintain work procedures, schedules, and workflows.

United States

This role is a continuation of my role with HMS, as the company was acquired by Gainwell Technologies.

Bachelor'S Degree, Legal Studies, General

Associate Of Arts And Sciences (Aas)