Nikki Ashlock Email & Phone Number

Portland, Or, Us

Vancouver, Washington, United States

Portland, Oregon Metropolitan Area

St Petersburg, Florida, United States

-Partnered with trainers and subject matter experts across the firm to create 12 eLearning deliverables that proactively addressed upcoming regulatory and operational changes-Worked with internal clients across the firm to incorporate reality-based scenarios, interactives, and simulations in existing continuing education courses, increasing thousands of end-users’ engagement and knowledge retention while driving real world application-Redesigned and facilitated the weekly… Show more -Partnered with trainers and subject matter experts across the firm to create 12 eLearning deliverables that proactively addressed upcoming regulatory and operational changes-Worked with internal clients across the firm to incorporate reality-based scenarios, interactives, and simulations in existing continuing education courses, increasing thousands of end-users’ engagement and knowledge retention while driving real world application-Redesigned and facilitated the weekly, firm-wide new associate orientation webinar to focus on firm culture, mission, and DEI programing Show less

St Petersburg, Florida, United States

-Led the end-to-end redesign and development of the branch new hire onboarding program which enabled us to reach 65% more associates and reduced onboarding time from 120 days to four weeks-Oversaw the training, skill development, and coaching of our team of 5 branch education consultants-Partnered with senior leadership and stakeholders to create and implement the long-term strategic training roadmap -Created, tracked, and reported metrics and KPIs for team performance… Show more -Led the end-to-end redesign and development of the branch new hire onboarding program which enabled us to reach 65% more associates and reduced onboarding time from 120 days to four weeks-Oversaw the training, skill development, and coaching of our team of 5 branch education consultants-Partnered with senior leadership and stakeholders to create and implement the long-term strategic training roadmap -Created, tracked, and reported metrics and KPIs for team performance and program success-Adapted three in-person, multi-day branch associate conferences to virtual platforms in response to COVID Show less

St Petersburg, Florida, United States

-Analyzed industry trends, firm initiatives, existing curriculum, and associate and leadership feedback to create engaging, relevant content to support the development of branch associates and achievement of firm goals-Redesigned the branch associate professional development program which enabled associates to choose educational paths tailored to their roles, responsibilities, and career goals-Traveled nationwide to facilitate one-on-one and group training and conference… Show more -Analyzed industry trends, firm initiatives, existing curriculum, and associate and leadership feedback to create engaging, relevant content to support the development of branch associates and achievement of firm goals-Redesigned the branch associate professional development program which enabled associates to choose educational paths tailored to their roles, responsibilities, and career goals-Traveled nationwide to facilitate one-on-one and group training and conference sessions for branch staff which drove adoption of new systems and applications and increased regulatory compliance -Spearheaded the LMS vendor selection and implementation process, enabling on-demand onboarding and training sessions for branch associates across the US, resulting in decreasing onboarding time from 16 to 4 weeks and increasing L&D team’s overall productivity Show less

St Petersburg, Florida, United States

-Led the end-to-end development of, and served as the main facilitator for, the department continuing education program which resulted in a 22% decrease in transaction processing errors-Partnered with leadership across operations departments to ensure associate training needs were met in alignment with strategic business initiatives-Developed and implemented new train-the-trainer program including formalizing selection process, developing transparent metrics and KPIs, conducting… Show more -Led the end-to-end development of, and served as the main facilitator for, the department continuing education program which resulted in a 22% decrease in transaction processing errors-Partnered with leadership across operations departments to ensure associate training needs were met in alignment with strategic business initiatives-Developed and implemented new train-the-trainer program including formalizing selection process, developing transparent metrics and KPIs, conducting training, and providing mentoring for 10 new trainers-Managed and coordinated the revision of training materials for 20 classes, resulting in a streamlined and cohesive multi-site training experience Show less

St Petersburg, Florida, United States

-Led the end-to-end development of, and acted as program manager for, the department new hire onboarding program which reduced onboarding time by 50%-Created and maintained a centralized knowledge management repository enabling associates to quickly find procedures, quick reference guides, and answers to manage operational and regulatory questions-Designed and oversaw a tri-site cross training initiative resulting in the upskilling of 60 associates-Led focus groups and… Show more -Led the end-to-end development of, and acted as program manager for, the department new hire onboarding program which reduced onboarding time by 50%-Created and maintained a centralized knowledge management repository enabling associates to quickly find procedures, quick reference guides, and answers to manage operational and regulatory questions-Designed and oversaw a tri-site cross training initiative resulting in the upskilling of 60 associates-Led focus groups and feedback sessions with department associates to ensure their perspectives were heard and needs were met when designing and implementing training programs Show less

St Petersburg, Florida, United States

-Collaborated with department leadership to develop and facilitate eLearning and classroom training sessions-Partnered with stakeholders at multiple levels of the organization to make training recommendations based on projected volume, regulatory changes, and staffing needs-Played a lead role in the creation of training and communication materials related to a brokerage firm acquisition

Tampa/St. Petersburg, Florida Area

-Managed all day-to-day branch operations-Trained new staff and provided ongoing coaching and support to existing staff-Prepared and maintained branch reports, compliance documents and account records-Participated in human resource activities including interviewing and hiring, performance evaluation, and implementation of development plans

Tampa/St. Petersburg, Florida Area

-Facilitated new hire orientations-Analyzed data in order to continually improve new hire orientations-Mentored and coached new orientation facilitators

Tampa/St. Petersburg, Florida Area

-Assisted clients and branches with a wide range of account related inquiries and services-Cross-sold bank products and services-Developed curriculum for on-going associate training-Coached new hires in an OJT setting

Tampa/St. Petersburg, Florida Area

-Oversaw the day to day operations of the branch including risk management, transaction processing, and customer service-Trained new staff and provided ongoing coaching and support to existing staff-Lead branch staff in developing and maintaining branch goals-Coordinated staff scheduling and communication

Master Of Professional Studies, Organization Development & Change

Bachelor’S Degree, Management And Organizational Leadership