Nikki Bateman Email & Phone Number

Jefferson City, Missouri, United States

Senior-level, professional, and technical position which provides support for the organization’s desktop computer systems, office phones, printers, mobile devices, peripheral devices, operating system, and software. This position also coordinates and tracks all software licenses for the organization ensuring licensing compliance and timely renewals, manages Microsoft 365, and manages VOIP phone system. Duties & Responsibilites• Support of installing, troubleshooting, repairing… Show more Senior-level, professional, and technical position which provides support for the organization’s desktop computer systems, office phones, printers, mobile devices, peripheral devices, operating system, and software. This position also coordinates and tracks all software licenses for the organization ensuring licensing compliance and timely renewals, manages Microsoft 365, and manages VOIP phone system. Duties & Responsibilites• Support of installing, troubleshooting, repairing, maintaining hardware and software.• Management and tracking of all licensed software for the organization.• Assist with license renewal and administration. • Coordinates phone moves and ensures accurate phone records.• Provide the organization with end user support with basic and advanced computer hardware, software, printers, mobile devices, and other closely related equipment.• Install, maintain, and manage computer hardware, software, and operating systems in a network environment.• Install and maintain the organization’s laser and ink jet printers in a network or standalone configuration.• Provide assistance with the configuration of wireless network devices connecting to the organization’s wireless local area network(s) (WLAN).• Perform, maintain, and manage computer images;• Assist with deploying computers, printers, software, and other related technologies across the entire organization imaging, cloning, configuring, installing, data migration, etc.• Assist with helpdesk procedures to answer the helpdesk phone line, monitor the helpdesk call routing system, and route end user support calls to technicians.• Assist with other related technology projects and other duties as assigned. Show less

Jefferson City, Missouri, United States

Analyze, program, and implement software systems.Install and maintain hardware and software.Provide guidance for enhancements to existing systems and/or new projects regarding testing and agency requirements.Provide staff support and training on new and existing software and hardware.Provide staff support on multiple personal devices.

Managed, lead and implemented new Library website.Wrote and received 6 grants totaling in $62,418.Performed statewide webinar.Planned, designed and presented staff and public training in computer and software packages.Coordinated projects involving IT system maintenance, enhancements and new projects.Ensured day-to-day operations and supervision of Computer Center DepartmentTrain and evaluate staff.

Responsible for day-to-day operations and supervision of Computer Center staff and functions, including work schedules and desk hours. Participates in the interviewing and hiring process for new staff. Trains and evaluates staff , responsible for the implementation and enforcement of policies and procedures, department workflow and tasks performed by staff. Assists Library staff with computer problems and resolves the issues. Performs installation and maintenance of computer hardware and… Show more Responsible for day-to-day operations and supervision of Computer Center staff and functions, including work schedules and desk hours. Participates in the interviewing and hiring process for new staff. Trains and evaluates staff , responsible for the implementation and enforcement of policies and procedures, department workflow and tasks performed by staff. Assists Library staff with computer problems and resolves the issues. Performs installation and maintenance of computer hardware and software including laying cable, installing connectors, assembling and testing equipment. Repairs computer equipment; performs preventive maintenance; and maintains supply of ink, spare parts and equipment. Purchases all computer hardware and software; maintains and updates all computers. Writes grants for technology grant opportunities. Maintains Computer Center page on Library’s website. Grant Writing. Show less

Responsible for day-to-day operations and supervision of Computer Center staff and functions, including work schedules and desk hours. Participates in the interviewing and hiring process for new staff. Trains and evaluates staff , responsible for the implementation and enforcement of policies and procedures, department workflow and tasks performed by staff.

Ordering and filling Interlibrary Loan request and Mobius requests

Copy Cataloging, Authority Files