Nikki Campbell Email & Phone Number

Canada

Ottawa, Ontario, Canada

Technology Lead role on the Volunteer Transformation Project. Responsible for vendor management as well as managing project requirements. Liaising with team members, management, and clients to ensure projects are completed to standard. Identifying risks and forming contingency plans. Improve processes and work with PMO to ensure project is delivered on time.Leading strategic efforts from the Office of the CIO (OCIO) including building an Application Inventory and APM Process.

Responsible for understanding the business, assisting in the prioritization of projects, ensuring that projects align with the technology that provides maximum return on investment, and directing IT strategy in support of the overall business strategy. • Identify and analyze stakeholder needs and technology requirements • Conduct market research and competitive intelligence efforts• Create and manage the technology roadmaps• Prioritize requests and projects in support of the overall business strategy. • Communicate and promote to business units IS strategy, policy, standards and methods in support of efficient and cost-effective business solutions.• Define, manage, and maintain the technology solutions portfolio • Lead the process to define, implement and monitor performance of Service Level Agreements (SLA) between IS and Business Units.• Review and monitor the quality of the services delivered to the Business Units and initiate service improvement action on a continual basis.• Plan and manage projects (all phases of solution life cycle) including activity management, technical resourcing, risk and issues management and addressing IS • Enable Business Units in leveraging existing IS products introduced for the benefit of the overall Business in new or innovative ways to improve their efficiencies, reduce operating costs, improve access to information or gain competitive advantage.• Support Business Unit(s) in identifying and prioritizing the opportunities for research and development efforts leveraging existing or new products as well as the partnerships with other organizations.Disaster Event Management (relevant for the BRM overseeing Emergency Management Canada International (EMCI)

Bothell, Wa

Supported group projects by effectively monitoring/reporting against the overall IT portfolio, by analyzing metrics and schedules, through informed assignments and resource allocation, budget management, critical path analyses, methodologies, coordination, funding evaluations, and by turning needs into cost-effective and creative results throughout the project. Interacted positively with internal business partners to align strategies and to conceptualize complex IT solutions.Professionally represented the client view of system health and end-to-end service quality and refer service improvement or other problem management chronic issues to the proper team for resolution. Assessed strategic plans, analyzed technology issues, and crafted strategic roadmaps for applications and systems. Advocated for innovative thinking, solutions, and improvements with business partners and IT organizations. Commenced SLAs with third party vendors to construct new revenue streams.• Worked in partnership with SMEs to define solutions; directed the activities for a project/program team including delegating tasks, identifying resources, and establishing deliverable schedules to ensure developed solutions remained in scope and maintained value for the business.• Delivered multiple high-value projects that grew revenues and decreased customer service costs.• Implemented improvements to third party onboarding processes to reduce the overall training timeframe to 30 days. • Consistently recognized for outstanding performance by business & IT partners and received the Circle of Excellence award, and multiple On the Spot recognition awards.• Suggested technical feasibility solutions for new functional designs; recommended options for performance improvements; and bolstered the company's business by directing the implementation of several multi- million-dollar projects while simultaneously augmenting ROI.

Bothell, Wa

• Manage and mentor a team of Software Test Managers with responsibility over several large-scale integrated testing projects. Team consists of 15 employees and approximately 70 contract resources.• Develop and drive test methodology and processes.• Interface with cross-functional partner teams to negotiate schedules, scope and approaches.• Work with environment support management to mitigate environment related risks and dependencies.• Develop test approach and strategy for large-scale integration projects.• Manage budgets and project resources including offshore testers.• Negotiate Professional Service agreements for test engagements.• Build relationships with project teams as well as other testing groups outside of the enterprise test group.• Communicate status to Executive Management. • Responsible for performance management.• Consistently met deadlines and requirements.

• Manage Enterprise Testing Efforts which include Siebel Integration with multiple applications and systems.• Responsible for Project & Resource Plans, Test Plans, SLA, etc…• Coordinate Environment Set Up• Communicate status to Executive Management • Manage budgets and project resources including offshore testers.• Managed and delivered high quality assigned releases and projects on time and on budget. • Constructed testing risk management plan and budgets for each release, identified opportunities and made recommendations for quality and process improvements.• Worked to develop automated test procedures to maximize unit efficiency and reduce manual workload.• Developed Testing Guidelines, Test Plans, and Test Summaries for e-Business Projects. Worked directly with Release Managers and Business Customers to establish testing scope and create milestones for project and testing cycles

Mba, Technology Management

Ba, Computer Science

Diploma, Programmer Analyst

Aa, Human Resource Management

Dipoma