Nikki Lynch Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Brisbane, Queensland, Australia

- Manage a varying team of 3-5 full-time + casual administration staff - including day-to-day, rostering, general HR related tasks- Manage staff on-boarding process from job ad writing and interviewing for reception roles - Assist with current member enquiries (both face-to-face and over the phone), ensuring a high level of professionalism observed at all times- Co-ordinating the move-in and vacate process of all members (from 1-150+ people) Entering and maintaining client information in CoWorking software OfficeRnD, to ensure all databases are kept up-to-date - Assist property manager with technical, maintenance and operational matters - General facility management for 2 CBD buildings, including overseeing the inventory of the space - Provide members with resolutions for all issues/concerns expediently and professionally by creatively solving the issue to exceed expectations and ensure member satisfaction- Ensure members are treated courteously, complaints and problems are resolved, and monitoring team members and customer interaction to uphold a level of service aligned with company values - Coordinate and facilitate coworking and networking events hosted within the space

London, United Kingdom

ROLES + RESPONSIBILITIES > Working closely with all team members and Project Directors as a main point of contact and source of information to ensure deadlines are met and clarity of information.> Calendar and appointment management / scheduling for 2 Project Directors and the Managing Director.> Organising both national and international freight and couriers> Answering main customer phone line & directing of calls + answering customer queries and enquires.> Client greeting and meeting preparation (including organisation of catered lunches, plus client and staff transport)> Quality Control of all documents produced for client presentation and internal use, in terms of spelling, grammar, consistency, relevance of information.> Use of Adobe InDesign and Adobe Illustrator to create both internal and external documents> Correspondence with both clients and suppliers via phone and email

Geebung, Brisbane

ROLES + RESPONSIBILITIES - Effective & appropriate communication with immediate team, national colleagues and customers- Client liaison - including product advice & usage guidance- Distribution of paper samples for suitability testing- Organising presentations and customer visits- Collaboration and support of the national marketing & design team for state specific events / campaigns / promotions- Day-to-day administration tasks – office stock replenishment, answering phones, email etc.- Sales Officer – receiving and entering orders via telephone and email- Booking couriers / transfers for product deliveries both nationally and internationally ACHIEVEMENTS- Co-organised numerous social breakfast events for design clients in the Greater Brisbane Area- Produced a thorough policies and processes journal for future employees in the role- Catalogued a range of printed samples into an organised, numerical system with a corresponding spread sheet for ease of use and increased efficiency.

Stones Corner, Brisbane, Qld

ROLES + RESPONSIBILITIES - Filing and updating of patient cards- General reception duties - greeting clients, booking appointments, answering phone calls- Basic MYOB data input- Letter writing / emailing- Liaison with other health care providers ACHIEVEMENTS- Implemented and maintained a filing system for patient cards which was currently non-existent.- Updated and designed 10+ year old branding, + organised the printing of new office collateral and stationery with updated design (letterheads, invoices, business cards, with compliments slips etc).

Mackay, Qld

ROLES + RESPONSIBILITIES - Filing and updating customer files- General reception duties – greeting clients, answering and directing phone calls, appointment booking- Basic data input ACHIEVEMENTS- Co-implemented a cloud based document management software in order to make the office paperless (receipts, letters, etc)

Bachelor Of Fine Arts (Interactive & Visual Design) & Bachelor Of Business (Advertising), Graphic Design & Advertising

Certificate Ii In Information, Digital Media And Technology, Business Administration And Management, General

Activities and Societies: - Contribute to health and safety of self and others - Use computer operating systems and hardware - Connect.

Certificate Of Education, English Language And Literature/Letters