Nhi Do Email & Phone Number

Victoria, British Columbia, Canada

- Proficient in precise measurement of quantities and meticulous mixing of ingredients for supplement manufacturing.- Skilled in manufacturing capsules and compounding powders while adhering to strict sanitation techniques.- Well-versed in formula encapsulation for manual machines and adept at calculating formulas for various supplement formats.- Experienced in operating vitamin dosing line machines and conducting calibration activities.- Capable of adding new batches, replenishing vitamins, maintaining batch records, and performing machine maintenance and cleaning.- Committed to observing cleaning protocols and ensuring the accuracy and integrity of the final product in accordance with good supplement manufacturing practices.- Diligent in scrutinizing authorized orders, creating labels, and facilitating prompt and efficient batch production.

Victoria, British Columbia, Canada

Planning, organizing, directing, controlling and evaluating daily operations.Monitoring brand standards execution and adherence by directing hourly staff to achieve customerservice standards in a clean and pleasant environment.Recognizing and motivating team members, as well as coaching and training the team.Greeting customers, taking orders, processing payments, managing mobile and online orders andhandling customer complaints and/or inquiries.Monitoring revenues, continually analyzing sales, inventory and controllable, and taking correctiveaction to meet or achieve daily or weekly margins.

Victoria, British Columbia, Canada

Victoria, British Columbia, Canada

Sought out and engaged with customers to drive sales and service using suggestive selling.Enhanced customer experience using all omnichannel offerings.Handled all customer interactions and potential issues

Ho Chi Minh City, Vietnam

- Responds to all guest reservation requests and executes prompt, courteous and accurate guest service at all times.- Fully knowledgeable about hotel guest rooms, rates, promotions, amenities, programs, hotel facilities and services.- Answer guest inquiries pertaining to hotel services.- Manage systems that are set up within the reservations department to ensure accurate handling and monitoring of phone calls.- Assists and prepare in groups pre-arrival process and also preparing group rooming lists.- Create and manage rates and packages configured on the Hotel software.- Track all reservations picked up from all On-line channels like hotel website, OTA, GDS, other third party etc.- Update No-shows and cancellations on all OTA's without fail to avoid and unwanted commissions.- Verify all reservations taken on the reservation forms are updated on the PMS without fail.- Understand and enforce hotel and company credit policies and Ensure proper billing instructions, routing instructions and payment methods are applied to the reservations.- Verify if reservation confirmation letters are send for all processed bookings within the stipulated time.- Process retentions, no-show and cancellations as per the hotel policy and procedures.- Handles any request for amenities or transportation promptly and accurately. Details are shared with the concerned department or third party accurately.- Monitor all Tentative / Provisional / Waitlisted bookings entered on the system and follow up done for deposits / guarantee.- Records and files all reservation correspondence neatly and accurately on prescribed forms or folders.- Keep records of room availability, rates, amendments, daily reservation pickup, rooms on book, cancellations, no-show, etc.- Handles the reservation correspondence accurately and neatly and follows up for any missing correspondence before guest arrival. - Manage all aspects of reservation department in the absence of reservations manager.

Vietnam

- Answers all incoming calls requesting reservations and/or bookings for rooms.- Inputs all reservations for rooms.- Assists guests with special requests and provides information as needed. - Coordinates with the Front Desk, VIP Services and Entertainment on availability of rooms, spaces, tickets, special promotions, etc. - Checks expected arrival reports to ensure that proper reservation procedures are being followed.- Confirms tentative reservations of clients through telephone or fax. - Runs hotel occupancy reports based on conrmed reservations daily. - Logs the phone system off every night. - Performs other duties as may be assigned.

Vietnam

- Manages E-Commerce sales channels, hotel systems and online travel agents to achieve online sales target.- Implements marketing, direct sales by email, to do online marketing of the website address to potential clients.- Handles telephone enquiries, receiving, processing and confirming guestroom reservations made by clients via phone/email.- Provides hotel facilities information and using telephone sales skills to encourage guests to reserve accommodations.- Ensures that all reservation filling and correspondence are carried out daily. - Follows up “No Show” and “Cancellation”.- Takes care of OTA extranets, reservation/amendments/cancellation of Corporate Clients, OTA, TA, FITs bookings. - Performs other duties as assigned by Revenue Manager.- Ensures complaints and requests are handled with the aim of exceeding guests expectations.

Vietnam

- Handling daily tasks, assisting guests.- Takes personal responsibility to ensure maximum guest satisfaction.- Responding to messages, check-in, check-out.- Ensures all assigned areas are kept clean, safe and hygienic. - Performs any tasks related to the position requested by the Manager.

Post-Degree Diploma In Business Administration – Marketing Option, Marketing

Bachelor'S Degree, Hospitality Administration/Management

Bachelor'S Degree, International Business