Nikki Hurst Email and Phone Number

Assisting customers with placing orders over the phone and online that include analyzing previous orders to determine past problems to ensure correct orders being placed.Gathering pertinent data when searching items for customers; especially ones that we currently do not carry.Recognizing solutions to problems from returns, missing orders and credits needed on accounts to creating order sheets to assist in purchasing, creating price matching documents for effective price change determinations, and promoting current sales to ensure customers get the best deal.Communicating effectively with our South Carolina and Reno warehouses through written emails and oral communication in regards to pending orders, status updates, follow up calls from customers, product requests and return statuses.Organizing return request to stay up to date with statuses as well as planning call sheets for sales planning call sheets for sales promotions.

Identified significant factors in current and prospective client’s application to determine if required criteria had been met for by the applicant for pharmaceutical assistance.Entered pertinent data into RX Oklahoma Assist web based software and client services database for clients to receive free assistance.Process RX applications and follow up on status of assistance. Track re-orders for clients so that prescriptions are refilled at a timely basis or recognize solutions so clients wouldn’t be out of their medications for too long of a time frame.Organized and maintained filing system for new and established client files.Assisted in the preparation of monthly reports, compilation of area demographics and the submission of report to the Regional Administrative Director.Answer phone and other clerical work as required. Met with medical personnel, communicated orally and in written emails with volunteers and service groups to increase clientele and awareness of program.Created worksheets to track the accurate number of incoming clients with demographics as well as the amount of retention we held through the year. Used this data to analyze problems and lacking enrollment in the program. Promoted the services offered to other non-profit organizations and doctors’ offices in the Tulsa area.

Analyzed possible problems from customer inquiries either in person or over the phone that ranged from questions about sales items, coupon policies, or balance rewards points to finding in stock items at another store, composing customer orders from our website, or solutions for returning broken, unwanted items. Confirmed pertinent data from inventory invoices composing an order for out of stock items.Providing a positive, uplifting attitude with a smile to staff while encouraging them to organize and reach their established goals that were planned around what work needed to be completed at the start of the shift meeting.Composing nightly deposits and end of the day reports to identify significant factors ensuring the store is up to standards at closing time.Receiving, inputting, and filing prescriptions from patients as well as communicating effectively with doctors’ offices and insurance companies following Walgreens protocol.

Scheduled appointments and walk-in sessions to students and library patrons then tutoring patron on writing techniques, most commonly MLA and APA formatting.Aided the User Services staff as needed, including patron assistance with book or database searches and shelving books back to their proper locations.

Daily assisted the Certified Executive Chef by making schedules for employees, productivity charts that instructed staff responsibilities, creating a menu layout, charts for ordering produce and other assigned tasks.(Seasonal Position)