Nikki Lynn Email and Phone Number
Nikki Lynn work email
- Valid
Nikki Lynn personal email
As a tenured operationally focused customer advocate, I leverage a strong background in operational improvement, customer resolution and satisfaction while developing new policies and procedures to improve the customer experience.I'm passionate about building strong operational support systems for customer engagement teams while collaborating with team members to increase employee satisfaction and productivity. My specialties include:• Compliance• Policy & Procedures• Risk Management• Quality Assurance• System Migrations• Collaboration• Research & Resolution• Customer Experience & Success• Productivity• Analysis• Creativity• Leadership & Employee Development• Training• Planning• Prioritization• Operational Efficiencies• Management• Team Member Engagement
Wells Fargo
View- Website:
- wellsfargo.com
- Employees:
- 246787
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Business Accountability SpecialistWells Fargo Mar 2023 - PresentDes Moines, Iowa, United StatesAssess the business’ adherence to policy and regulations, risk mitigation, and control efforts. Presents clear and concise findings and recommendations, including rationale to facilitate resolution .
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Executive Office Case SpecialistWells Fargo Jan 2021 - Mar 2023Des Moines, Iowa, United StatesMember of the Procedures transformation team assuring that procedures align with the business.
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Personal BankerWells Fargo Jul 2019 - May 2021Palm Harbor, Florida
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Work Director 2Wells Fargo Aug 2017 - Jul 2019Tampa/St. Petersburg, Florida AreaResponsible for the workflow within cash vault operations following process and procedures to assure work is completed within documented SLA’s, focused on quality and accuracy, assisting team members with issue resolution.• Managed schedules and work effort across the current team to ensure cash vault operations were uninterrupted during unique management staffing impacts.• Consistently meets or exceeds team productivity goals month over month.
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Utility Clerk 2Wells Fargo Apr 2015 - Aug 2017Tampa/St. Petersburg, Florida AreaPerforms functions across all areas of the cash vault, working independently, including daily inventory balances, error resolution, batching and receiving. Trained new team members while maintaining personal productivity.• Maintained minimal error rate achieving production goals resulting in deposits completed accurately and timely.• Created best practices with effortless integration of new policies and procedures resulting in positive impact to productivity.
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Equipment Operator 2Wells Fargo Nov 2014 - Apr 2015Tampa/St. Petersburg, Florida AreaVerified and sorted currency deposits, running a variety of transactions to ensure customer accounts are credited appropriately and efficiently utilizing the MPS high speed sorter.• Consistently maintained level 5 performance.• Reduced service costs by maintaining and troubleshooting equipment.
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Service ManagerWells Fargo Feb 2013 - Nov 2014Tampa/St. Petersburg, Florida AreaManaged a Teller team up to 5 direct reports utilizing various positive coaching techniques focused on customer service delivery while achieving accurate daily balances.• Achieved top audit scores best in district over multiple periods • Shared best practices and trained other Service Managers in Compliance Policies and Procedures.• Raised teller contributions above the set goals for the store and held positive consistent customer service survey scores quarter over quarter.• Championed System Migration across the district resulting in smooth transition resulting in minimal customer impact.
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Lead TellerWells Fargo Mar 2012 - Feb 2013Tampa/St. Petersburg, Florida AreaAssisted Service manager in daily operations including coaching and training tellers, assisting with compliance and reporting while maintaining personal productivity and customer service goals.• Received shared success awards from regional and community bank presidents for consistent Top Box (Customer service) survey scores.
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TellerWachovia, A Wells Fargo Company Jul 2010 - Mar 2012Tampa/St. Petersburg, Florida AreaProcessed all banking transactions consistently as the Drive-up teller. Dual control Vault custodian buying and selling money to and from Tellers; management of the Safe Deposit boxes and responsible for record retention.• Branch Lead for Employee training of new company system migration resulting in smooth system conversion with minimal customer impact.
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Sales Associate / CashierGap Inc./Old Navy May 2006 - Dec 2010Tampa/St. Petersburg, Florida Area
Nikki Lynn Education Details
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Wells Fargo Front Line Manager Development Program -
Biology Teacher Education
Frequently Asked Questions about Nikki Lynn
What company does Nikki Lynn work for?
Nikki Lynn works for Wells Fargo
What is Nikki Lynn's role at the current company?
Nikki Lynn's current role is Business Accountability | Customer Success | Management | Productivity | Process and Compliance | Research and Resolution.
What is Nikki Lynn's email address?
Nikki Lynn's email address is ni****@****rgo.com
What schools did Nikki Lynn attend?
Nikki Lynn attended Wells Fargo Front Line Manager Development Program, St. Petersburg College.
Who are Nikki Lynn's colleagues?
Nikki Lynn's colleagues are Sara Moore Nmlsr Id 404225, Kevin Tran, Alena N, Sharilyn (Shari) Nye, Mary Lopez, Karen Mikelson, William Mcivor.
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