Nikki G. Email & Phone Number

Philippines

Versatile training expert specializing in impactful module development and program delivery. Proficient in crafting engaging materials and conducting comprehensive product knowledge courses. Dedicated to refining programs for maximum effectiveness and fostering a collaborative, improvement-oriented culture.

Successfully conducted document verification for Customer Due Diligence (CDD) and prize redemptions processing, demonstrating a dedication to precision and operational excellence as a KYC/CDD Officer.

Makati, National Capital Region, Philippines

Customer-centric professional excelling in delivering friendly and effective live chat support. Proven track record in resolving inquiries and ensuring customer satisfaction. Deep understanding of products and services enables me to guide customers effectively. Known for positive attitude and efficiency in managing high volumes of queries. Proactively contribute to revenue growth through upselling initiatives.

Makati, National Capital Region, Philippines

Experienced professional skilled in end-to-end training, from needs assessment to delivery. Proficient in evaluating sessions for effectiveness and alignment with targets. Collaborates closely with Operations Management to identify and address training needs, fostering continuous improvement. Excels in call monitoring to pinpoint process pain points and provide strategic recommendations. Specializes in implementing best practices for operational excellence and serves as the go-to subject matter expert for product-related concerns.

Makati, National Capital Region, Philippines

Customer-focused professional with a proven track record of delivering exceptional phone support. Skilled in addressing inquiries with accuracy and efficiency, ensuring a seamless customer experience. Committed to one-call resolution and maintaining a positive demeanor at all times.