Nikki Miner Phan
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Nikki Miner Phan Email & Phone Number

Senior Customer Success Account Manager at Microsoft
Location: Washington, District Of Columbia, United States 7 work roles 4 schools
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✓ Verified May 2026 3 data sources Profile completeness 86%

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Current company
Microsoft
Role
Senior Customer Success Account Manager
Location
Washington, District Of Columbia, United States
Company size
231118 employees

Who is Nikki Miner Phan? Overview

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Quick answer

Nikki Miner Phan is listed as Senior Customer Success Account Manager at Microsoft, a company with 231118 employees, based in Washington, District Of Columbia, United States. AeroLeads shows a matched LinkedIn profile for Nikki Miner Phan.

Nikki Miner Phan previously worked as Principal Customer Success Manager at Qualtrics and Strategy & Innovation Manager, Governor’s Office at State Of Utah. Nikki Miner Phan holds Master Of Business Administration - Mba from Louisiana State University.

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Microsoft

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Profile bio

About Nikki Miner Phan

I am a solution-oriented leader who helps mission-driven organizations build and deliver transformative digital programs that help them serve their customers better. Promoter of positivity and creating an inclusive work environment that helps everyone achieve their goals.

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Microsoft
Microsoft
Senior Customer Success Account Manager
Washington, DC, US
Website
microsoft.com
Employees
231118
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7 roles

Nikki Miner Phan work experience

A career timeline built from the work history available for this profile.

Senior Customer Success Account Manager

Microsoft

Washington, DC, US

Principal Customer Success Manager

Current
Qualtrics

Washington, District Of Columbia, United States

  • In this role, I partner with Qualtrics' largest and most strategic Public Sector customers to deliver digital transformation programs that improve experiences and maximize return on investment
  • #1 performing Customer Success Manager in 2023 out of 231 peers. Achieved 649% expansion & 107% renewal rates on $11MM book of business; President’s Club
  • Onboarding trainer & peer mentor
Feb 2022 - Present

Strategy & Innovation Manager, Governor’S Office

State Of Utah

Salt Lake City Metropolitan Area

  • Oversaw statewide initiatives designed to proactively upgrade state government for Utah residents
Jun 2021 - Dec 2021

Director Of Organizational Development & Performance Improvement, Utah Department Of Health

State Of Utah

Salt Lake City Metropolitan Area

  • Executive consultant for organizational development & operational excellence. Developed recommendations with minimal oversight that ensured strategic alignment and operationalized improvement efforts
  • Senior leader for the state of Utah COVID-19 response
  • Direct report to executive director
Aug 2020 - Jun 2021

Performance Improvement Manager, Utah Department Of Health

State Of Utah

Salt Lake City Metropolitan Area

  • Collaborated with agency senior leadership and over 150 cross-functional teams/1,400 employees to execute enterprise-wide improvement projects that removed points of friction, improved efficiency, and included.
  • Maintained the Utah Department of Health's nationally accredited status with the Public Health Accreditation Board, demonstrating continuous proficiency in the ten essential public health services
  • Continuous Quality Improvement (CQI) Council chair, responsible for leading a team of 19 individuals and agency quality improvement initiatives
Nov 2018 - Aug 2020

Environmental Health Educator, Utah Department Of Health

State Of Utah

Salt Lake City Metropolitan Area

  • Increased community partnerships by 15% in two years; promoted the Utah and Centers for Disease Control & Prevention’s (CDC) Environmental Public Health Tracking Network to key community stakeholders
  • Translated technical environmental health information into plain language; created infographics and marketing materials to simplify and convey complicated data to a general audience; guest lecturer at Utah State.
  • Co-chaired CDC's Perfluorinated Compounds Workgroup; co-authored perflouroalkyl substances white paper
  • Co-chaired CDC’s Program Marketing & Outreach National Workgroup; West Region lead for AZ, CA, CO, NM, OR, UT & WA states
  • Certified Health Education Specialist
Mar 2016 - Nov 2018

Care Coordinator, Population Health & Quality Team

Granger Medical Clinic

Greater Salt Lake City Area

  • Assisted in enterprise implementation of Transitional Care Management, a workflow that ensures hospitalized patients receive primary care provider contact within 48 hours of discharge and follow-up care; effectively.
  • Strategically improved health outcomes for hypertensive, diabetic, female, and pediatric patient populations in collaboration with Comagine Health, Regence Blue Cross Blue Shield, and Select Health population health.
  • Identified risk for over 150,000 patients and communicated findings to primary care providers
  • Direct report to company president
Feb 2015 - Mar 2016
Team & coworkers

Colleagues at Microsoft

Other employees you can reach at microsoft.com. View company contacts for 231118 employees →

SU Sarah U. Sarah U. Colleague at MicrosoftRiyadh, Riyadh, Saudi Arabia, Saudi Arabia View → SR Surjeet Raj Singh Surjeet Raj Singh Colleague at MicrosoftDelhi, India, India View → BM Bouhari Mohammed Bouhari Mohammed Colleague at MicrosoftDouala, Littoral, Cameroon, Cameroon View → 宋 宋成方 宋成方 Colleague at MicrosoftChina, China View → AA Acin Acin Acin Acin Colleague at MicrosoftKecamatan Dumai Timur, Riau, Indonesia, Indonesia View → BA Bhaskar Ambekar Bhaskar Ambekar Colleague at MicrosoftUnited States, United States View → KL K L K L Colleague at MicrosoftSaskatoon, Saskatchewan, Canada, Canada View → ML Mika Lojon Mika Lojon Colleague at MicrosoftGreater Toulouse Metropolitan Area, France View → PS Payal Singh Payal Singh Colleague at MicrosoftPune, Maharashtra, India, India View → SC Shuo Chen Shuo Chen Colleague at MicrosoftBellevue, Washington, United States, United States View →
4 education records

Nikki Miner Phan education

FAQ

Frequently asked questions about Nikki Miner Phan

Quick answers generated from the profile data available on this page.

What company does Nikki Miner Phan work for?

Nikki Miner Phan works for Microsoft.

What is Nikki Miner Phan's role at Microsoft?

Nikki Miner Phan is listed as Senior Customer Success Account Manager at Microsoft.

Where is Nikki Miner Phan based?

Nikki Miner Phan is based in Washington, District Of Columbia, United States while working with Microsoft.

What companies has Nikki Miner Phan worked for?

Nikki Miner Phan has worked for Microsoft, Qualtrics, State Of Utah, and Granger Medical Clinic.

Who are Nikki Miner Phan's colleagues at Microsoft?

Nikki Miner Phan's colleagues at Microsoft include Sarah U., Surjeet Raj Singh, Bouhari Mohammed, 宋成方, and Acin Acin.

How can I contact Nikki Miner Phan?

You can use AeroLeads to view verified contact signals for Nikki Miner Phan at Microsoft, including work email, phone, and LinkedIn data when available.

What schools did Nikki Miner Phan attend?

Nikki Miner Phan holds Master Of Business Administration - Mba from Louisiana State University.

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