Nikki Miner Phan Email & Phone Number

Washington, Dc, Us

Washington, District Of Columbia, United States

• In this role, I partner with Qualtrics' largest and most strategic Public Sector customers to deliver digital transformation programs that improve experiences and maximize return on investment• #1 performing Customer Success Manager in 2023 out of 231 peers. Achieved 649% expansion & 107% renewal rates on $11MM book of business; President’s Club• Onboarding trainer & peer mentor

Salt Lake City Metropolitan Area

• Oversaw statewide initiatives designed to proactively upgrade state government for Utah residents

Salt Lake City Metropolitan Area

• Executive consultant for organizational development & operational excellence. Developed recommendations with minimal oversight that ensured strategic alignment and operationalized improvement efforts• Senior leader for the state of Utah COVID-19 response• Direct report to executive director

Salt Lake City Metropolitan Area

• Collaborated with agency senior leadership and over 150 cross-functional teams/1,400 employees to execute enterprise-wide improvement projects that removed points of friction, improved efficiency, and included measurable outcomes• Maintained the Utah Department of Health's nationally accredited status with the Public Health Accreditation Board, demonstrating continuous proficiency in the ten essential public health services• Continuous Quality Improvement (CQI) Council chair, responsible for leading a team of 19 individuals and agency quality improvement initiatives

Salt Lake City Metropolitan Area

• Increased community partnerships by 15% in two years; promoted the Utah and Centers for Disease Control & Prevention’s (CDC) Environmental Public Health Tracking Network to key community stakeholders• Translated technical environmental health information into plain language; created infographics and marketing materials to simplify and convey complicated data to a general audience; guest lecturer at Utah State University, BYU, and Westminster College• Co-chaired CDC's Perfluorinated Compounds Workgroup; co-authored perflouroalkyl substances white paper• Co-chaired CDC’s Program Marketing & Outreach National Workgroup; West Region lead for AZ, CA, CO, NM, OR, UT & WA states• Certified Health Education Specialist

Greater Salt Lake City Area

• Assisted in enterprise implementation of Transitional Care Management, a workflow that ensures hospitalized patients receive primary care provider contact within 48 hours of discharge and follow-up care; effectively decreased clinic’s rate of re-hospitalization by 26% within one year• Strategically improved health outcomes for hypertensive, diabetic, female, and pediatric patient populations in collaboration with Comagine Health, Regence Blue Cross Blue Shield, and Select Health population health management teams• Identified risk for over 150,000 patients and communicated findings to primary care providers• Direct report to company president

Master Of Business Administration - Mba

Bachelor Of Science - Bs, Public Health Education And Promotion

Spanish Language And Literature

Associate Of Science - As