Nikki Mullins Email & Phone Number

Walnut Creek, Ca.

Bay Area News Group offers the most powerful media buy in America's 6th largest market. Providing online, print, and mobile advertising solutions to businesses on a local, regional, and national level. Leading publications include the Marin Independent Journal, Mercury News, East Bay Times, and their websites, drawing over 10 million unique visitors a.

Lafayette, CA

• Make outbound sales calls to our brick-and-mortar store customers each day, building and maintaining our relationships with them.
• Manage accounts to maintain our customers’ positive view of our products and services.
• Maintain constant communications with our operations, accounting, and technology teams to ensure that client needs are taken care of promptly.
• Reach out to bloggers, creating opportunities to drive customers to our online sales.
• Provide exemplary customer service, including answering questions about products and services, providing more information via email and post, and facilitating problem-solving with customer service reps.
• Track customer sales information, forecasts and reporting using Salesforce/ Insightly.

Pleasant Hill, CA

• Responsible for strategically identifying, prospecting and growing mid-market business.
• Identify new business opportunities through solution selling.
• Work with decision makers to analyze wireless business needs and provide solutions that benefit company.
• Responsible for high volume of cold calls, information gathering and appointment setting to close business accounts to achieve sales quota.

• Worked with and developed existing clients to maintain revenue generating pipeline through solution selling
• Strategically identified, prospected and grew mid-market business
• Worked with C-level decision makers to analyze wireless business needs and provide solutions that benefited company
• Responsible for high volume of cold calls, information gathering and appointment setting to close business accounts to achieve sales quota
• Tracked customer sales information, forecasts and reporting using Salesforce

• Provided sales support for high performing sales teams including General Business, Enterprise and Public Sector.
• Responsible for training, coordinating and implementing products and services to new and existing business.
• Responsible for recruiting, hiring, training and development of new sales coordinators.
• Handle all customer escalation including but not limited to billing explanation and issues, discretionary credits, equipment billing errors and returns using Ensemble, SNC and FDT.

• Responsible for resolving all executive customer escalation sent through the Director channel.
• Maintain high level of productivity and SLA measurements when handling customer requests and issues.
• Billing research including but not limited to calculating and posting credits as needed, account modifications, price plan changes, researching customer accounts and creating credit request forms when needed, handling.
• Maintains strong communication relationship with Nextel’s customer base during inbound and outbound calls.

• Direct responsibility for entire sales process including orders, programming and training of customers from individuals to large corporate account groups.
• Coordinate and provide all technical support for all customers.
• Assist the company President with complex Nextel recurring billing analyses.
• Provide ongoing customer service and support to both new and existing customers.

• Provide financial bank account reconciliations of over $12M annual company sales.
• Responsible for Accounts Receivables.
• Manage employee payroll for over 85 employees.
• Coordinate and balance daily, monthly and quarterly sales tax functions.
• Responsible for cash flow reconciliations of two Stead Motors companies.