Nikki Phan Email & Phone Number

Reston, Virginia, United States

Reston, Virginia, United States

• Served as liaison between patients, staff, optometrists, technicians and control all office communications to assist in problem resolutions
• Operated a high-volume multi-line phone system to schedule appointments, provide information, and respond to all patient inquiries
• Executed office duties such as data management, computerized scheduling, electronic billing, accounts receivable, patient ledgers, and demonstrate knowledge of medical terminologies & insurance carriers

• Conducted in-depth comparative analysis and evaluation on search engine results and web pages
• Provided detailed analytical feedback to help improve search engine algorithms for Google
• Measured the relevance and usefulness of web pages in correlation to predefined queries

Chantilly, VA

• Supervised and cared for children ages 3 months – 10 years
• Assisted lead teacher with daily lesson plans and guidance with children

• Oversaw all operations relating to clientele relations, staff, production, marketing, and delivery
• Managed all staff recruitment and training to expedite production and delivery
• Garnished visibility for business by organizing and managing attendance in marketable events