Working in Business Development with a proven track record of driving significant growth, I am passionate about identifying and seizing opportunities that propel businesses to new heights. Over the past few years, I have successfully increased company revenue by over 200% in the UK market through a strategic blend of innovative thinking, market analysis, and relationship building.My expertise lies in crafting and executing comprehensive business development strategies that align with organizational goals. By building an understanding of market dynamics and maintaining relationships, I have consistently delivered exceptional results, turning ambitious targets into tangible achievements.Key Highlights:Increased company revenue by over 200% in the UK market through targeted business development initiatives.Built and nurtured strong relationships with key stakeholders, driving customer satisfaction and long-term partnerships.Developed and implemented effective sales strategies, leading to a substantial increase in market share.Identified and capitalized on emerging market trends, ensuring the company remained ahead of the competition.My approach combines data-driven decision-making with a keen eye for market opportunities. I thrive in dynamic environments and am adept at navigating complex challenges to deliver sustainable growth. I have a passion for Revo and helping us grow even more.

Responsible for all customer solutions used within SSP across all 36 countries. These included but not limited to EPOS, Payments, ordering, self-checkouts, kitchen, and delivery systems.Responsible for all support and development of the services, liaising with all stakeholders and product owners to make sure implementation, developments and support requirements are met. Responsible for the customer solutions team and implementing an agile working environment.Owner of our global “Digital POS" programme. This is upgrading the EPOS solution & interfaces into our other digital channels used within SSP. Programme is working across all regions SSP are in and replacing or upgrading all POS devices, payment devices, kitchen systems as well as interfacing into acquirers, Order at Table, Virtual Kiosk, Dark Kitchens, Food Production units, Self checkouts, order ahead 3rd parties. We are impacting around 5500 POS, 2500 Kitchen devices and 5000 payment devices.

Leading 1st line, 2nd Line & 3rd line operational systems support teams, 3rd line teams, IT Operations teams and a tactical development team totalling 40 members of staff. Collaborating with teams to reduce incidents, emergency change requests, and work requiring manual intervention across the company. Building and maintaining relationships between core Group 3rd Party suppliers as well as internal teams & business functions. Manage all service review meetings with suppliers. Achieving SLA where required to improve the customer experience of IT. Managing 4000+ POS Devices, 2000+ POS Servers, 600+ Central Servers, 70+ Services globally whilst in this current role.Key Achievement & Workload: Lead the service teams to reduce incoming calls to UK Service Desk from 4000 to below 3000 by using problem management and data analysis to resolve frequent issues.  Introduced global monitoring & remote desktop solution (Kaseya VSA) to remote patch, remote manage, deploy software and send outage alerts automatically via SMS. Introducing a global service management tool (4Me) to allow full collaboration between remote support teams and 3rd parties across 36 countries. Spearheaded 2nd line teams to improve sales delivery within SLA from all till servers around the globe from 85% to above 97.5%. Increased up time of core services by 70% by moving till system hosting from Oracle. Reduced the number of incidents into infrastructure team by 20%. Negotiated purchasing deals to allow the IT teams to have access to an online training system (Udemy) for personal & professional development

I manage the 2nd & 3rd line support teams for all operational systems that are used across the globe, this includes all POS/Chip & Pin/Stock/Cash Management/EDI/Interfaces that are used in the 31 countries SSP Operates in.I manage all 3rd Party Operational Support teams for 2nd & 3rd line fixes. Confirming SLA’s are being upheld & escalations from 1st line support are being dealt with.I'm working with the Business to find any tactical quick fixes that the 3rd line team can implement in order to reduce faults & system down time, following these up with suppliers & possible long term/permanent fixes.I'm assisting with the training & building of the new 1st line support desk in Birmingham that will assist all employees within the business with IT related problems.I'm working with teams to drive automation of mundane & time consuming tasks, also adding in preventative measures to stop faults from causing a larger backlog down the line, example incorrect sales going from system to system. I'm working on a way to stop these at source so they can be resent with any missing information included. This'll prevent any manual manipulation further down the system tree.I'm working with the Director of IT Services to build a "follow the sun" 3rd line support team, allowing for 24/7 cover across the globe meaning great service for the operators that are using the systems supported.

Responsible for all interfaces between the multiple systems SSP use, including documenting, supporting & developing current and new interfaces as required by the business. Working on core projects to promote the SSP Way that's being rolled out across the 29 countries SSP operates in.Also help with the 3rd line support for the POS Hardware & other software packages within the company.Currently working on data integrity & testing multiple system upgrades for SSP worldwide.

I develop and manage the EPOS system within catering to ensure all hardware and software used for EPOS and card systems is functioning and all links, data and business requirements are all met. I analyse and resolve issues with reference to hardware/software providers and IT department on site as required. I've gained a huge level of knowledge to the way EPOS systems work, are maintained & also installed. Using this knowledge to allow minimum downtime across the University.Currently I am project managing the purchase & installation of a new EPOS solution for the University of Birmingham. We are working to a budget of approx. £200,000. Secondary to this I am working towards the implementation of a campus wide cashless system to allow a single form of payment for every service provided by the University of Birmingham.I am fully conversant with all hardware used for the Stock and EPOS provision, including all tills, printers, scanners, till drawers, any card readers, PDQs for credit and debit card transactions and any equipment used in the future.

My main responsibility was to look after the companies roster system used within every outlet in the company. This included helpdesk support, site support, development & testing of new releases. I'm also responsible in the training of the new Capacity & Volume specialists in using all the reporting tools we have developed for them and understanding all the data that we and other departments produce for them.I’ve worked on a new project moving consumable ordering to a weekly schedule from a 4 weekly schedule. I was tasked with designing & programming the new order-pads. This was requested to be done in less than 6 weeks, which is roughly 4 weeks quicker than normal. I completed the task & the software was delivered in time. The software was designed in excel & uses VBA to work, it also incorporates Microsoft Outlook to send the orders into Brakes. I'm constantly liaising with two external companies in order to update the pad helping to keep it as simple for our pubs to use but also Brakes that will be the end users.I looked after all reporting to do with the software. I have a great deal of experience in using Business Objects, manipulating data using all Microsoft applications to a high level. Creating reports using this software for all levels of personnel in a clear design enabling them to retrieve the information they required quickly and in a meaningful format.I was also asked to create many useful summary reports & applications using Microsoft Excel, Access, Word, PowerPoint and Business Objects. I have a high ability using Visual Basic as this was used on a daily basis and a basic knowledge of SQL programming languages.I have to analyse data on a daily basis and spot any inconsistencies with the data before its used to create the reports for all levels of management. This software reported on the sites sales & costs and I had to be extremely quick to spot any problems and fix them.

I was a Database Control Analyst. Database Control (DBC) is part of Commercial/Supply Chain and its primary function is to update and maintain databases of information provided by other MAB departments relating to the 'dry' side for menus. This involves the creation of BSI codes, recipes behind these codes, creating and maintaining till screens, dealing with problems that a site may have in relation to these screens, ordering stock, inputting stock, changing screens and various issues they may have with their Back Office System. This is done in conjunction with IT help desk. I have to make sure that all changes are done in accordance to company policy, keeping a high level of data integrity at all times. I am primary contact for setting up new products that Mitchells and Butlers stock and Brakes order pads which sites use to order their food items. This involves trouble shooting, constant reviewing of Best Practice to make the procedures as easy to follow and as efficient as possible and training the other team members on these tasks. Working within the DBC team has enabled me to find out how the company works from the corporate side of the business and I am constantly expanding my knowledge, which I would like to continue doing.