Niko Fuentes Email & Phone Number

Irvine, California, United States

- Manage VMware, vCenter, and Hyper-V environments to support virtualization needs.- Provide Level 1 and Level 2 helpdesk support, resolving technical issues efficiently.- Configure NUC devices with multiple VMs and SANs to address ransomware incidents.- Deploy critical vulnerability patches to servers and workstations using automated patching tool.- Monitor system performance and health to ensure optimal operations.- Utilize ticket management tool for ticketing and workflow tracking.- Oversee backup and disaster recovery services to ensure rapid and reliable data restoration.- Administer email spam filters to safeguard email systems from threats.

Santa Ana, California, United States

- Provided helpdesk support.- Troubleshoot computer client issues, supporting multiple departments and various offices.- Disassembled computer systems to troubleshoot and resolve hardware issues.- Technician for our client's video conferencing needs.- Created company accounts, emails and monitors other accounts relating to the company.- Troubleshoot computer client issues, supporting multiple departments and various offices.- Converting Chromeboxes to Windows- Provides support for MAC, Windows, Chrome operating systems

United States

- Provides Help Desk Support for both organization's HQ and 30+ remote locations across the West coast.- Leads the IT Helpdesk team that supports an 1800+ employee organization.- Manages and Maintains Microsoft Active Directory.- Manages Microsoft 365 environment. Adds, creates, edits and secures user accounts using Multi-Factor Authentication. (MFA)- Manages Barracuda spam filter.- Support backup restoration as needed by users on Unitrends backup appliance.- Manages and Maintains CISCO call manager back office phone system (CUCM)- Manages the company's Video Surveillance system (Exacqvision).- Performed routine server maintenance based on existing procedures defined by the Infrastructure Engineer.- Maintain and updates IT documentation.- Main point of contact for our recycling center software vendor - ScrapRight.- Builds and images computers according to request.- Manages organization's computer and hardware inventory and ordering system.- Manages organization's Mobile Device Management platform - used for imaging and deploying new mobile devices.- Manages organizations mobile phone portal - used for purchasing and documentation.- Deployed hardware for Industrial Weighing Scale Management software (Databridge) at our remote sites.- Maintains and rotates back up tapes.- Creates and Maintains users on Soft-Pak AP

Negros Oriental, Central Visayas, Philippines

Created new accounts, reset passwords and configured access to servers and file managementsoftware for users.Troubleshot desktop client issues, supporting multiple departments and various offices.Disassembled computer systems to troubleshoot and resolve hardware issues.