Nikol Dimitrova

Nikol Dimitrova Email and Phone Number

Senior Learning Specialist at Alorica @ Alorica
irvine, california, united states
Nikol Dimitrova's Location
Lozenets, Sofia City, Bulgaria, Bulgaria
Nikol Dimitrova's Contact Details

Nikol Dimitrova work email

Nikol Dimitrova personal email

n/a
About Nikol Dimitrova

Nikol Dimitrova is a Senior Learning Specialist at Alorica at Alorica.

Nikol Dimitrova's Current Company Details
Alorica

Alorica

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Senior Learning Specialist at Alorica
irvine, california, united states
Website:
alorica.com
Employees:
25076
Nikol Dimitrova Work Experience Details
  • Alorica
    Senior Learning Specialist
    Alorica Jan 2022 - Present
    Sofia City, Bulgaria
    View
  • Alorica
    Learning And Development Specialist
    Alorica Sep 2020 - Jan 2022
    Bulgaria
    View
  • Sitel
    Senior Learning Specialist
    Sitel Nov 2019 - Sep 2020
    Sofia, Bulgaria
    View
  • Sitel
    Learning And Development Specialist
    Sitel Mar 2015 - Oct 2019
    Sofia, Bulgaria
    - Delivering product trainings for new-hires (Level 1 LOB).- Delivering up-trainings for Moneygram online (Level 2 LOB).- Delivering up-trainings for Fraud Prevention and Compliance (Level 3 LOB).- Delivering refreshment trainings for procedural updates.- Evaluating calls (QA) and providing feedback for the LOBs mentioned above.- Coaching and developing Action Plans for under-performers.- Direct contact with client and involvement in procedural updates and training material updates.- Daily floor support for the above mentioned LOBs.- Supporting agents during "on the job training".- Reporting training completion and class statistics.
    View
  • Sitel
    Online Transactions Specialist - Moneygram
    Sitel Oct 2014 - Mar 2015
    Sofia
    - Assisting MoneyGram customers from UK, US and GER with online Profile management and general profile inquiries.- Resolving profile technical and password related issues.- Conducting interviews for approval of customers' transactions.- Handling supervisor calls transferred from other representatives.
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  • Hotel “Caesar Palace”, “Elina” Ad
    Front Office Manager
    Hotel “Caesar Palace”, “Elina” Ad May 2012 - Sep 2012
    St. Vlas
    Tourism, hotels and restaurants

Nikol Dimitrova Education Details

Frequently Asked Questions about Nikol Dimitrova

What company does Nikol Dimitrova work for?

Nikol Dimitrova works for Alorica

What is Nikol Dimitrova's role at the current company?

Nikol Dimitrova's current role is Senior Learning Specialist at Alorica.

What is Nikol Dimitrova's email address?

Nikol Dimitrova's email address is ni****@****ica.com

What schools did Nikol Dimitrova attend?

Nikol Dimitrova attended The University Of Manchester, Language School 'prof. Dr. Assen Zlatarov'.

Who are Nikol Dimitrova's colleagues?

Nikol Dimitrova's colleagues are Greffith Esclamado, Angelica Marie Dela Mata, Denise Seffens, Kayla Haskin, Evizabeth Marielys Parada García, Januarell Endaya, Carlos Iván González.

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