-Issuing accounting tabs, examining and calculating credit notes requested from customers, authorizing payment extensions based on the credit rating of the particular corporation and reconciliation between the account receivable and account payable of the customer.-Handling requests of large corporations (changing tariff plans, adding additional services, etc)

Responsibilities included(Business department):-Preparing quotations to customers after adjusting for the relevant discounts and taxes.-Assisting on the preparation of final contracts.-Reviewing business quotations for accuracy and taking corrective action where needed.-Communicating with debtors and requesting settlements where applicable.-Handling and completing reports regarding customers' complaints and forward them in management if necessary.-Assisting customers with the right selection of business plans and negotiating the monthly fees.Responsibilities included(Residential department):-Expanding existing customer base by making new contracts.-Answer inquiries and providing more information where needed to customers.Achievements:-Achieve on a continuous basis the highest activations/sales ratio of at least 75% where the company's average was 40% (Residential section)-Hold a ratio of 25% on retaining corporate customers which was one of the highest among the company.

Tasks:-Recording the number and further characteristics of the buildings.-Collecting data regarding the number of members of each household.-Collecting further data regarding the social, educational and economic characteristics of the households.Achievements:-Processed the data with high confidentiality and respect to personal information.-Delivered a high quality of information.-Fullfiled the tasks within the time limits through proper planning and organization.