Nikolas Thomas Email & Phone Number

Maidstone, Kent, United Kingdom

• Highly experienced Field Sales Pest Control Surveyor, attending various domestic and commercial properties.
• Providing quotations for all forms of pest control; b2b and b2c, ensuring I exceed financial revenue targets.
• Bringing in new business to expand our branch portfolio by prospecting potential new customers; including finding drop in meetings in my geographical patch using speed mapper.
• Developing existing customer accounts by implementing strategic account management… Show more
• Developing existing customer accounts by implementing strategic account management plans.
• Exceeding set KPI’s of 8 visits per day, 5 of which are new surveys resulting in quotes.

London, United Kingdom

• Field Sales Engineer, servicing and repairing under performing vacuum cleaners.
• Communicating the technical benefits of having new parts fitted whilst maintaining optimum levels of customer service.
• Writing up clear and concise job and sales reports and maintaining a database of clients and products.
• Overcoming objections to ensure a commercially agreeable sale is completed.
• Upsell solutions to customers to increase revenue for the company while maintaining a conscientious… Show more
• Upsell solutions to customers to increase revenue for the company while maintaining a conscientious approach.

Sevenoaks, Kent, United Kingdom

• Managing a client base of 15 care patients including liaising directly with and managing around 50 PA’s, acting as their direct point of contact for support care queries.
• Ensuring customer care and service was optimised through effective communication with patients, family members and PA’s. This was via telephone, email and in person.
• Building and maintaining excellent relationships with my colleagues, attending team meetings across the country and also liaising with the Care… Show more
• Building and maintaining excellent relationships with my colleagues, attending team meetings across the country and also liaising with the Care Commissioning Group and other third parties.
• It was crucial for me to show empathy and sympathise with the patients and their families as they go through a difficult time.
• My duties also include; working alongside recruitment, undertaking interviews of PA’s who have been successful in the initial recruitment process, HR duties including chasing up references and DBS checks, safeguarding.

Kings Hill

• Successfully working in a fast paced office environment; achieving set targets on a monthly basis
• Responsible for handling a large volume of performing and/or non-performing accounts individually and within a team
• Ensuring the Cabot internal system is updated accurately with confidential customer agreements and conversations
• Ensuring full compliance with legal processes
• Providing excellent customer service at all times and treating customers fairly in sometimes challenging… Show more
• Providing excellent customer service at all times and treating customers fairly in sometimes challenging situations Show less

Kent

• Able to build trusted relationships within difficult circumstances and is comfortable building a rapport with a wide range of people
• Deals with confrontational situations in a calm and professional manner, both as an individual or as part of a team
• Excellent communication skills - capable of adapting communication methods to overcome barriers
• Produces and thoroughly checks official documents on a daily basis to ensure records are accurate and up to date
• Leads monthly… Show more
• Leads monthly meetings such as Violence Reduction, Diversity & Equality and ACCTs (also taking the lead during follow up reviews)