Nikolas Vamvoukas Email & Phone Number

Geneva, Switzerland

Geneva, Switzerland

Geneva Area, Switzerland

- Successful integration of service and support department from a startup to a big multinational corporation following the acquisition by Waters.- Worldwide management and strategy definition of service and support activities for the Lab Automation product line, including remote/onsite support, customer and internal training, service contracts, and repair centers.- Five direct reporting members in Europe and the USA and spearheaded product management efforts to expand service offerings by enabling onsite services and localized repair center capabilities across the globe.- Through my leadership, we increased customer support excellence, achieving a customer feedback rating of above 95% over the last 3 years.

Geneva Area, Switzerland

- Leading and strategy definition of the service and support department following the launch of new products.- Responsible for all customer service and support activities, including remote support, installations, repair centers, and onsite repairs.- Investigation, integration, and administration of new tools to improve customer support experience (Salesforce, Intercom, Digital Help Center).- Achieved outstanding customer service quality and satisfaction, as evidenced by our consistently positive customer survey ratings.

Geneva Area, Switzerland

- Managing customer service and support activities, including help-desk operations, issue analysis and resolution, remote support, and both depot and on-site interventions.- Played an integral role in developing new products and solutions.- Through my technical expertise, I led the integration of the Andrew robot with the GlycoWorks RapiFluor-MS N-Glycan Kit by Waters™. This allowed automating low throughput N-glycan preparations while ensuring reproducibility and traceability.

Geneva Area, Switzerland

- A key member of the research and development team.- Played an integral role in conceiving, developing, and refining new software and hardware solutions for the Andrew robot family.- Involved in various hands-on experimental activities and extensive collaboration with other team members and stakeholders.Leading developer of 2 critical products:- CaliBro, the Andrew accessory for an automatic, unattended pipette validation.- Andrew 1000P, the Andrew robot manipulating positive displacement pipettes.

- Technical student analyzing requirements and finding the most efficient solutions. - Development and consolidation of model-driven generation tools, as well as porting and upgrading the end-user applications for the Gas Control System of the four main LHC experiments. - Problem-solving and supporting the end-users for the newly deployed systems.- Developer of the UNICOS Application Validation tool for automatically validating the generated systems before the final deployment into production.

Intern working on the development and consolidation of the Distributed Control System (DCS) and Emergency Shutdown(ESD) system including preparation and execution of functionality tests.

Msc(Eng), Avionic Systems

Bachelor Of Science (Bsc), Automation Engineering

High School Diploma In Technological Courses, General Studies