Nikolay Lebedev Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

36c Agency is a boutique family-run consulting company providing services of product development and promotion. My current duties at the company split into two main streams: – project and operations management provided to the clients,– company’s operational support (accounting, PAYE management, VAT management etc.).My most recent projects as a consultant/manager are:May 2022 - OngoingWebsite development for a private customer. Project management.October 2021 - June 2022Operational support of Hepa Diet (protein diet retail online-shop) startup. Covering stock management, deliveries, accounting and other operational streams.February 2021 - February 2022Client’s website re-engineering. The client is a travel agency selling tours online. My goal was to transfer the existing functionality from the old platform client was using to the WordPress platform.I’ve been managing the project, which included requirements gathering, interviewing the customer, providing the tasks to the development team, control of the development and testing.

London, United Kingdom

Operations management including:・Launch of the new projects and business initiatives, for example: Zima Online Shop - https://zimamagazine.com/shop/ Zima Club - https://zimamagazine.com/club/・Control of Tech development by supervising the Dev team (website support, new features development);・Event management (technical, administrative support);・Budget preparation (targer/actual) + payments supervision;・Negotiations with the outsource service suppliers (HR agency, Legal solicitors, Authors etc.)

London, United Kingdom

Operations management including:・Control of Tech development by supervising the Dev team (website support, new features development);・Event management (technical, administrative support);・Budget preparation (targer/actual) + payments supervision;・Negotiations with the outsource service suppliers (HR agency, Legal solicitors, Food suppliers, Kitchen equipment suppliers)

Moscow, Russian Federation

Introduced the 'Social media customer feedback system' to the bank's regional network.Introduced the new project management methodology - Design Thinking.Led the project of transferring the most crucial client services from the offline branches to the digital channels (Mobile, Web).Designed solutions for the urgent customer complaints cases.

Moscow, Russian Federation

Business analysis for banks and other financial organizations.Took part in several projects providing the process automation services for banks of VTB Group (VTB Corporate, VTB Factoring).

Moscow, Russian Federation

Support, creation, re-engineering and optimization of retail loan processes, including process and methodological support of the existing products as well as creation of new products/processes/services.

Full cycle implementation of the loan collections process: process design, BRD development, testing of the automated process, introduction to the regional network and support.

Moscow, Russian Federation

Methodological support of business processes, regulations maintenance, collecting information about the 'as-is' processes.