Nikolay Vinnichenko Email & Phone Number

Kharkiv, Ua

Toronto, Ontario, Canada

● Provide training for concierge associates and security as required.● Participate in developing and implementing departmental policies and procedures.● Oversee daily operations of concierge and security onsite staff.● Ensure high-quality customer service is provided to all residents and guests.● Respond to enquiries and requests promptly, escalations issues to Property Management as required.

● Preparing and shooting commercial and non-commercial videos ● Video editing● Colour Grading● Video voiceover

Франкфурт-На-Майне, Гессен, Германия

● Welcoming customers and confirm reservations.● Complete certain procedures when guests check in and check out.● Enter customer data and send correspondence on to guests.● Handle and process bookings by mail, telephone or central reservation systems.● Inform other employees of the arrivals and complete modifications and cancellations.● Monitor advanced deposit requirements.● Deal with staff and customer problems, report to management when necessary.● Successfully resolve patient complaints, concerns and questions.

Kyiv

● Lead the whole circle of international and domestic travel arrangements for the company top management and clients (travel tickets purchasing, accommodation arrangements, travel insurance, transportation arrangements, providing relevant information)● Travelers support during business trips (transportation, city tours, restaurant advice and table reservation, entertainment arrangements)● 24/7 Emergency assistance● Conduct researches on travel issues find the optimal ways of costs savings● Track and update all travel requests in Ciklum Service Desk.

Kyiv

● Act as the main point of reference for the guests who need assistance or information.● Acquire an extensive knowledge of the hotel's facilities and services.● Develop a strong knowledge of the best places for dining and local entertainment venues and events to make the most suitable recommendations.● Arrange travel, appointments & meetings, air or other forms of transportation etc.● Provide guests with information about attractions, facilities, services, and activities in or outside the property.● Understand customer's needs and provide personalized solutions.● Make guest reservations for the theatre and other forms of entertainment when requested, obtain necessary tickets and provide directions to the facilities.● Manage special tasks as directed by the management.● Oversee the concierge operations, doorman, bellman, valet parking and supervise the area ensuring that all standards and procedures are fully known and followed.● Stay current and up to date with all hotel services as well as daily VIP requests and special events.● Respond to complaints and find the appropriate solution.

Kyiv

● Welcome customers and confirm reservations.● Respond to inquiries and generally represent the hotel.● Complete certain procedures when guests check in and check out.● Enter customer data and send correspondence on to guests.● Handle and process bookings by mail, telephone, fax or central reservation systems.● Inform other employees of the arrivals and complete modifications and cancellations.● Monitor advanced deposit requirements.● Deal with staff and customer problems, report to management when necessary.● Successfully resolve patient complaints, concerns and questions.● In the absence of a help desk, inform the telephone numbers of other hotels, ambulances, police and other establishments.● Controls the work of staff involved in the reception, placement and servicing of persons staying at the hotel, supervises the execution of their official duties.

Kharkiv Region, Ukraine

● Act as the main point of reference for guests who need assistance or information.● Acquire extensive knowledge of the hotel's facilities and services.● Develop a strong knowledge of the best places for dining and local entertainment venues and events to make the most suitable recommendations.● Arrange travel, appointments & meetings, air or other forms of transportation etc.● Provide guests with information about attractions, facilities, services, and activities in or outside the property.● Understand customer's needs and provide personalized solutions.

Kharkiv Region, Ukraine

● Respond to inquiries and generally represent the hotel.● Complete certain procedures when guests check in and check out.● Enter customer data and send correspondence on to guests.● Handle bookings and process reservations by mail, telephone, fax or central reservation systems.● Inform other employees of the arrivals and complete modifications and cancellations.● Monitor advanced deposit requirements.● Successfully resolve patient complaints, concerns and questions.

Kharkiv Region, Ukraine

● Greet arriving guests and escort guests to the rooms.● Deliver luggage, messages, faxes, packages to the guests.● Associate with luggage, transportation and miscellaneous needs during the stay.● Transport departing guests’ luggage from the room to the lobby.● Explain the facilities provided in the hotel.● Ensure that luggage has been stored safely according to prescribed procedures.● Work closely with the Front Desk Staff and other hotel departments in providing guest assistance.

Master Degree, Tourism Studies

Master'S Degree, Psychology

Bachelor'S Degree, Psychology