Nikole Cabrera Email & Phone Number

Suffolk County, New York, United States

• Managing various transaction types, including returns, exchanges, and purchases
• Opening store credit accounts tailored for personal and business needs, ensuring to provide seamless transactions and create personalized savings deals catered to their needs
• Managing a multi-line phone system, promptly addressing any inquiries, and directing calls to the relevant departments as needed
• Providing personalized assistance to customers in placing online orders
• Concluding the processing of all incoming online orders and organizing their placement at designated in-store pickup points, optimizing convenience for customers seeking in-store pickup

New York City Metropolitan Area

• Screen phone calls and route them to the appropriate party using Microsoft Teams.
• Provided coordinator responsibilities by offering support to other teams in assisting them with reserving conference rooms, order last minute catering services, add guests to building security, greeting and guiding.
• Knowledge of EMS Software to reserve conference rooms for our lawyers and partners for a variety of needs, ranging from small client meetings to large hosted events.
• Prepare visitor’s confirmations for our out of state/out of country lawyers, partners, global head directors, etc., who were visiting the NY office. This includes reserving them a temporary visiting office and ordering.
• Generate and print out reports for the following day.

New York, New York, United States

• Onboarded new agents. Reviewed applications, ensured that agency and individual licenses were current/up to date, submitted requests for background checks. Wrote short summaries for management approvals.
• Sent out introductions / welcome emails and set up agents in the computer system.
• Provided administrative support by responding to agent and agent rep emails, posting remittance payments and scanning documents.
• Brief knowledge of using Workday’s Concur to book flights, hotel reservations, and car services.
• Developed knowledge on the system ASAP, a proprietary platform for appointed title agents to access qualified vendors providing land record and ancillary search services, as well as title commitment production.

New York City Metropolitan Area

• Performed front office responsibilities. Checked in patients, answered phones, scheduled appointments, verified insurances, handled billing/payments, performed data entry and filing.
• Cleaned and sterilize the Instruments; prepared rooms for patients.
• Developed knowledge of DenTech Program.

New York City Metropolitan Area

• Greeted Customers and provided customers advice in choosing drinks matching their health/fitness needs.
• Handled cash and electronic payments.
• Prepared smoothies and acai bowls; make cold pressed juice, replenished Topping Bar and Yogurt Machines.
• Assisted in opening/closing duties.

New York City Metropolitan Area

• Greeted and checked in patients, verified insurance and input patient information. Scanned and copied documents.
• Answered calls and scheduled appointments by phone or in person.

Education record

Diploma