Nikole Smith Email & Phone Number

Remote

o Assist with Support Center article creation and edits for users and business owners

Remote

o Moderate content reported by users and business ownerso Apply team policies and guidelines and message users effectively regarding decisionso Provide feedback to managers on possible improvements of processes

Remote

o Create and edit copy for newsletters, contracts, blog posts, academic manuscripts, etc.o Fact-check documents for inaccuracies and consistency.o Correct any errors in grammar, spelling, punctuation, and verbiage.o Proofreading and formatting additional documents for correct hyperlinks, references, headers, footers and page numbering.

Dept Of Housing And Residential Life

o Coordinate departmental projects and copy edit all email and marketing correspondence for Assistant Director and Marketing Coordinator.o Create and maintain office schedules, procedures, documents and manuals.o Recruit, hire and train student staff while monitoring the budget for wageso Manage staff access permission levels for housing software systems.o Serve as backup for all housing assignments for 6800+ on-campus residents; including room changes, cancellations and exemptions.o Create and process requisitions and purchase orders via SAP/SAP GUI and TSUS Marketplace.o Member of the DHRL COVID-19 Communications Team

Online

o Help manage Twitter, Instagram, and Tumblr for news, translations, and site updateso Coordinate special events and giveaways via Aeriverse social media accountso Assist in coordinating partnerships with other online communities

Austin, Texas Area

o Provided skincare advising for customers using Korean cosmetics.o Familiarize customers with products containing AHA, BHA, peptides, plant oils, and other cosmetic additives.o Create written content for company blog via hallyucosmetics.como Retail register operation and inventory management.

San Marcos, Texas

o Review graduate applications using GATS reports for admissions while adhering to FERPA policieso Advise current and prospective students via email, phone, and walk-ino Evaluate and process domestic and international transcripts and documentso File and secure confidential documents for applicants and current students

San Marcos, Tx

o Processed fee waivers and various supplemental application documentso Handled prospective students via multi-line phone and walk-ino Completed processing of transcripts, fee waivers and other confidential material

New York, New York

The largest U.S. based source for Korean news and Entertainment. Kpopstarz is a leading news source for the latest K-pop news, photos, videos and breaking news worldwide.o Wrote feature editorials covering trending issues in South Korea with fact checkingo Press coverage for Korean artists performing in Texaso Korean fashion trend and column writingo Organized articles using HTML formatting

These press releases were published to inform the students of Texas State and the people of San Marcos about events. o Wrote press releases for events occurring at Texas State University and local businesseso Interviewed directors and event coordinators for promotional material and press datao Helped with local event and business promotions

Master Of Arts (M.A.), Strategic Communication

Activities and Societies: Phi Kappa PhiConducted Research: - #OppaNoticeMe: The Influence of an Idol Instagram Account on Sasaeng Fans.

Bachelor Of Arts (B.A.), Public Relations

Activities and Societies: • Bobcat Promotions • Korean Culture Club (Vice President of 2012-2013) • TSIE (Texas State Intensive English.

Organizational Behavior Studies, Junior

Activities and Societies: KUBA (Korea University Buddy Assistants)