Nikos Giannakopoulos Email & Phone Number

Cracow, Małopolskie, Poland

Kraków, Woj. Małopolskie, Polska

Working for Cognizant @ Google- Monitoring inflows of cases and preparing shift strategy,- Managing 5 teams' daily performance, aiming to meet KPIs, - Motivating employees and evaluating performance with providing feedback,- Consequence management (action plans, cooperation with Quality and Training Leads),- General reporting analysis and providing reports to the Team - Service Delivery - Vendor Managers - Reportees: 15-20 (different periods)

Cracow, Lesser Poland District, Poland

Working for Cognizant @ Google- Revision of user reports regarding website/platform content,- Analysis and identification of content according to compliance policies,- Making well-balanced decisions and helping to resolve inquiries to defined policies and procedures by flagging discrepancies,- Using market-specific knowledge and insights to improve the support of user community,- Revision of sensitive content, sometimes involving graphic or disturbing subject matter.

Alexandroupolis, Greece

- Overseeing the daily operations of the store- Managing staff- Ensuring customer satisfaction- Keeping track and auditing sales- Coordinating order deliveries- Driving the hiring process

Alexandroupolis, Greece

- Guest Check-In and Check-Out- Reservation Management- Front Desk Operations- Customer Service- Providing Information and Assistance- Payment Processing- Security and Safety- Communication with Other Departments- Handling Guest Complaints- Maintaining Professional Appearance- End-of-Day Procedures